Sr. Customer Technology Manager

Bi-Worldwide; Edina (MN); Hybrid; USD 75,000 - 110,000; Full time

Job summary

BI WORLDWIDE in Minneapolis is seeking a Senior Customer Technology Manager to lead technology delivery for assigned accounts, balancing scope, budgets, and timelines while guiding cross-functional teams.

The role focuses on strategic advisory with customers, security/compliance, and driving automation opportunities, reporting to senior leadership. Hybrid work model available at the Minneapolis campus.

Qualifications

• 7+ years of experience leading customer-facing technology or SaaS initiatives.
• Strong understanding of web applications, databases, integrations, and APIs.
• Experience leading large cross-functional teams and influencing stakeholders.
• Ability to balance scope, budgets, timelines, and quality.
• Excellent customer-facing communication and executive presentation skills.
• Experience supporting production environments and managing risk.
• Highly organized with strong analytical and problem-solving abilities.

Responsibilities

• Serve as the primary technology contact for assigned customer accounts.
• Lead cross-functional teams through design, implementation, and support.
• Define technology strategy, priorities, timelines, and roadmaps with customers.
• Manage project scope, budgets, timelines, risks, and resources.
• Oversee production support, incident management, and root cause analysis.
• Drive requirements gathering and documentation of needs.
• Ensure adherence to security, privacy, and data governance standards.
• Provide director-level communication, status reporting, and escalation.
• Identify opportunities for automation and platform improvements.
• Present recommendations and business impact to customers and leadership.

Skills

Customer-facing delivery

SaaS experience

Cross-functional leadership

Stakeholder management

Project management

Executive communication

Production support

Analytical problem-solving

Organizational skills

Job description

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

We work a hybrid model (3 days in the office and 2 days work from home); this position is located in our Minneapolis Metro headquarters.

The Technology Solutions Group (TSG) is seeking interest and preferrals for a Senior Customer Technology Manager (Sr. CTM).

Responsibilities

• Serve as the primary technology contact and trusted advisor for assigned customer accounts.
• Lead cross-functional teams through solution design, implementation, enhancement, and ongoing support.
• Partner with customers and internal stakeholders to define technology strategy, incentives, priorities, timelines, and roadmaps.
• Manage project scope, budgets, timelines, risks, and resource coordination.
• Oversee production support, incident management, issue resolution, and root cause analysis.
• Drive requirements gathering, solution design, and documentation of business and technical needs.
• Ensure adherence to security, privacy, compliance, and data governance standards.
• Provide director-level communication, status reporting, and escalation management.
• Identify opportunities for automation, operational efficiencies, platform improvements, and revenue growth.
• Present recommendations, technical solutions, and business impacts to customers and internal leadership.

Qualifications

• 7+ years of experience leading customer-facing technology, SaaS, or application delivery initiatives.
• Strong understanding of web applications, databases, integrations, APIs, and software development processes.
• Experience leading large cross-functional teams and influencing stakeholders without direct authority.
• Proven ability to manage multiple complex initiatives while balancing scope, budget, timelines, and quality.
• Strong customer-facing communication and presentation skills, including experience with executive audiences.
• Experience supporting production environments and managing operational risk.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to thrive in a fast-paced environment while managing multiple priorities.

What Success Looks Like

• Acts as the quarterback for technology delivery, operations, and customer engagement.
• Builds trusted relationships with customers and internal stakeholders.
• Delivers high-quality solutions while maintaining operational stability.
• Drives innovation, efficiency, and business growth opportunities.
• Demonstrates accountability, leadership, and ownership from project inception through ongoing support.

Base Salary Range: $75,000 to $110,000. The final salary and offer will be determined by the applicant's background, experience, and skills.