Hybrid SaaS Tech Solution Lead for Strategic Accounts

BI WORLDWIDE; Minneapolis (MN); Hybrid; USD 75,000 - 110,000; Full time

Job summary

BI WORLDWIDE in Minneapolis is seeking a Senior Customer Technology Manager (Sr. CTM) to lead delivery, operation, and evolution of our SaaS solutions, while guiding cross-functional teams across Client Services, Operations, Products, Engineering, QA, and Security.

The successful candidate will combine technical aptitude with leadership and customer relationship skills to drive business outcomes, manage risk, ensure service excellence, and advance platform automation and growth.

Qualifications

• 7+ years leading customer-facing technology, SaaS, or application delivery.
• Strong knowledge of web apps, databases, integrations, APIs, and software development.
• Experience leading large cross-functional teams and influencing stakeholders.
• Ability to manage multiple complex initiatives within scope, budget, timelines, and quality.
• Excellent communication, including executive audiences.
• Experience supporting production environments and managing operational risk.
• Strong organizational, analytical, and problem-solving skills.
• Thrives in a fast-paced environment with multiple priorities.

Responsibilities

• Serve as the primary technology contact and trusted advisor for assigned customer accounts.
• Lead cross-functional teams through solution design, implementation, enhancement, and ongoing support.
• Partner with customers and internal stakeholders to define technology strategy, incentives, priorities, timelines, and roadmaps.
• Manage project scope, budgets, timelines, risks, and resource coordination.
• Oversee production support, incident management, issue resolution, and root cause analysis.
• Drive requirements gathering, solution design, and documentation of business and technical needs.
• Ensure adherence to security, privacy, compliance, and data governance standards.
• Provide director-level communication, status reporting, and escalation management.
• Identify opportunities for automation, operational efficiencies, platform improvements, and revenue growth.
• Present recommendations, technical solutions, and business impacts to customers and internal leadership.

Skills

Executive communication

Cross-functional leadership

SaaS delivery

Customer-facing tech

Stakeholder management

Production support

APIs & integrations

Security & data governance

Job description

BI WORLDWIDE in Minneapolis is seeking a Senior Customer Technology Manager (Sr. CTM) to lead delivery, operation, and evolution of our SaaS solutions, while guiding cross-functional teams across Client Services, Operations, Products, Engineering, QA, and Security.

The successful candidate will combine technical aptitude with leadership and customer relationship skills to drive business outcomes, manage risk, ensure service excellence, and advance platform automation and growth.