Sr Customer Support Management Professional - Delivery consultant (REMOTE)

Honeywell; Charlotte (NC); Remote; USD 100,000 - 126,000; Full time

Job summary

An established industry player is seeking a skilled Delivery Consultant to enhance customer satisfaction and operational efficiency. In this remote role, you will analyze customer requirements, implement SaaS solutions, and collaborate with a dedicated team to resolve complex issues. This position offers a unique opportunity to work with premier accounts, ensuring strong customer relationships and high visibility within the organization. Join a forward-thinking company committed to innovation and quality, where your contributions will significantly impact both customer experiences and the overall success of the organization.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Flexible Spending Accounts

Health Savings Accounts

Educational Assistance

Parental Leave

Paid Time Off

Qualifications

• 3+ years in an analytical or business/quality systems environment.
• Strong analytical, presentation, and communication skills in a SaaS environment.

Responsibilities

• Develop and implement strategies to improve customer satisfaction and loyalty.
• Collaborate with cross-functional teams to drive process improvements.

Skills

Analytical Skills

Communication Skills

Customer Support Management

Project Management

Problem Solving

Education

Bachelor's Degree

Tools

Salesforce

Jira

Excel

Agile Accelerator

Job description

Sr Customer Support Management Professional - Delivery consultant (REMOTE)

Join to apply for the Sr Customer Support Management Professional - Delivery consultant (REMOTE) role at Honeywell.

Role Overview

As a Delivery Consultant, you will support all phases of product delivery and implementation. This includes analyzing and documenting customer business requirements, conducting requirement gathering workshops with customers, and configuring and installing software as a service solution (SaaS). This role offers a unique opportunity to be part of a new team working with premier accounts, interacting with various levels of management, and gaining high visibility both internally and externally.

You will collaborate with a professional services delivery manager and operate on a fully-remote schedule. Your work will significantly impact customer satisfaction, operational efficiency, team performance, customer retention, innovation, and brand perception. Your expertise in customer support management will contribute to the organization’s success in delivering outstanding support experiences and building strong customer relationships.

Key Responsibilities

• Work closely with the customer support team
• Develop and implement strategies to improve customer satisfaction and loyalty
• Resolve complex customer issues and escalations
• Collaborate with cross-functional teams to drive process improvements
• Analyze customer data and trends to identify areas for improvement

Travel Requirements

25% to 50% domestic travel, with potential for international travel.

Benefits of Working at Honeywell

Competitive salary, cutting-edge work, and solutions developed alongside dedicated experts. Benefits include employer-subsidized Medical, Dental, Vision, Life Insurance; Short-Term and Long-Term Disability; 401(k) match; Flexible Spending Accounts; Health Savings Accounts; EAP; Educational Assistance; Parental Leave; Paid Time Off; and 12 Paid Holidays. More details available here.

Compensation

Base salary ranges vary by location, typically $100,300 - $125,400, considering experience and market factors.

U.S. Person Requirement

Due to export control laws, candidates must be U.S. citizens, permanent residents, or have protected status.

Minimum Qualifications

• 3+ years in an analytical or business/quality systems environment
• Experience with user stories and tools like Agile Accelerator, Jira, Excel
• Familiarity with Agile processes and sprint planning
• Strong analytical, presentation, and communication skills in a SaaS environment
• Ability to lead projects and manage multiple tasks
• Willingness to travel 25-50%, possibly internationally

Preferred Qualifications

• 3+ years Salesforce experience
• Familiarity with MS Office and database management systems
• Experience with SaaS software, QMS, ERP, MES, EDMS
• Experience implementing QMS and conducting customer workshops

About Honeywell

Honeywell invents and commercializes technologies addressing global challenges in energy, safety, security, and more. We are committed to sustainability, safety, and productivity, aiming to improve quality of life worldwide.

Business Unit

Sparta Systems, recently acquired by Honeywell, leads in quality management software, offering cloud and on-premise solutions like TrackWise and TrackWise Digital, serving industries such as life sciences and manufacturing.

Additional Information

• Job ID: req488356
• Location: Hamilton, NJ
• Type: Exempt, Full-time

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, gender, or other protected statuses.