Sr Customer Support Management Professional - Delivery consultant (REMOTE)

Honeywell International Inc.; Hamilton (NJ); Remote; USD 100,000 - 126,000; Full time

Job summary

An established industry player is seeking a Delivery Consultant to enhance customer satisfaction and operational efficiency. This role involves analyzing customer requirements, implementing SaaS solutions, and collaborating with cross-functional teams. With a focus on innovation and strong customer relationships, you will have the opportunity to work remotely and travel domestically. Join a dynamic team dedicated to delivering exceptional support experiences and making a significant impact in a leading software-industrial company. If you have a passion for problem-solving and customer success, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Parental Leave

Educational Assistance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Qualifications

• 3+ years in an analytical or business/quality systems environment.
• Familiarity with Agile processes and writing user stories.

Responsibilities

• Develop and implement strategies to improve customer satisfaction.
• Resolve complex customer issues and collaborate with teams.

Skills

Analytical Skills

Interpersonal Communication

Project Management

Customer Support Management

Problem Solving

Education

Bachelor's Degree

Tools

Salesforce

Jira

Microsoft Office

Database Management Systems

Job description

Innovate to solve the world's most important challenges

As a Delivery Consultant, you will support all phases of product delivery and implementation. This includes analyzing and documenting customer business requirements, conducting requirement gathering workshops with customers, and configuring and installing software as a service solution (SaaS). This is a unique opportunity to be a part of a new team working with premier accounts. This position will interact with various levels of management and will have great visibility both internally and externally.

You will work with a professional services delivery manager and operate on a fully-remote schedule.

In this role, you will have a broad impact on customer satisfaction, operational efficiency, team performance, customer retention, innovation and brand perception. Your expertise and leadership in customer support management contribute to the organization’s success in delivering outstanding support experiences and building strong customer relationships.

KEY RESPONSIBILITIES:

• Work closely with the team of customer support professionals
• Develop and implement strategies to improve customer satisfaction and loyalty
• Resolve complex customer issues and escalations
• Collaborate with cross-functional teams to drive process improvements
• Analyze customer data and trends to identify areas for improvement

Travel: 25% to 50% Domestic travel with possibility of international travel

BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

COMPENSATION:
The annual base salary for this position is $100,300.00 - $125,400.00. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

U.S. PERSON REQUIREMENTS:
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, defined as a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

YOU MUST HAVE:

• 3+ years of proven experience in an analytical or business/quality systems environment
• Familiarity with writing user stories and capturing them in tools such as Agile Accelerator, Jira, Excel
• Familiarity with Agile process and ability to plan Sprints throughout the delivery lifecycle
• Excellent analytical, logical, presentation and interpersonal communication skills as it relates to customer facing requirements gathering and solution consulting in a SaaS environment
• Ability to lead projects, manage multiple tasks involved in meeting deadlines and deliverables and possess the necessary technical aptitude to utilize features available in a SaaS offering
• Must be willing to travel 25%-50%. Possibility exists you would travel international if necessary

WE VALUE:

• 3+ years of Salesforce experience
• Familiarity with MS Office Outlook, Word, Visio and Excel
• Familiarity with any database management system (DBMS) such as Oracle and/or MS SQL Server is also a plus.
• Experience with other SaaS software, document management systems or quality management software tools (i.e. ERP, MES, EDMS and QMS)
• Experience with implementing QMS, documenting validation plans and conducting customer workshops

ABOUT HONEYWELL
Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets.

THE BUSINESS UNIT
Sparta Systems has been recently acquired by Honeywell. Honeywell is a Fortune 100 company with expertise in Life Sciences. The combination of Sparta Systems and Honeywell brings together Sparta Systems’ quality management leadership with over 100 years of software and industrial expertise from Honeywell.

Additional Information

• JOB ID: req488356
• Category: Customer Experience
• Location: 2000 Waterview Drive, Suite 300, Hamilton, New Jersey, 08691, United States
• Exempt
• Due to US export control laws, must be a US citizen, permanent resident or have protected status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.