Sr Customer Support Management Professional - Delivery consultant (REMOTE)

Honeywell; Houston (TX); Remote; USD 100,000 - 126,000; Full time

Job summary

Join a forward-thinking company as a Delivery Consultant, where you'll play a pivotal role in enhancing customer satisfaction and operational efficiency. This fully-remote position offers the chance to work with premier accounts, analyze business requirements, and implement SaaS solutions. Collaborate with a dedicated team to resolve complex customer issues and drive process improvements. Enjoy a competitive salary and a comprehensive benefits package, including medical, dental, and educational assistance. If you are passionate about customer support and eager to make an impact, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Flexible Spending Accounts

Health Savings Accounts

Parental Leave

Paid Time Off

Educational Assistance

12 Paid Holidays

Qualifications

• 3+ years in an analytical or business/quality systems environment.
• Experience with Agile tools and writing user stories.

Responsibilities

• Support product delivery and implementation phases.
• Develop strategies to improve customer satisfaction.

Skills

Analytical Skills

User Stories Writing

Agile Processes

Customer Requirements Gathering

Project Management

Technical Aptitude in SaaS

Education

Bachelor's Degree

Tools

Agile Accelerator

Jira

Excel

Salesforce

Oracle

MS SQL Server

Job description

As a Delivery Consultant, you will support all phases of product delivery and implementation. This includes analyzing and documenting customer business requirements, conducting requirement gathering workshops with customers, and configuring and installing software as a service solution (SaaS). This is a unique opportunity to be a part of a new team working with premier accounts. This position will interact with various levels of management and will have great visibility both internally and externally.

You will work with a professional services delivery manager and operate on a fully-remote schedule.

In this role, you will have a broad impact on customer satisfaction, operational efficiency, team performance, customer retention, innovation, and brand perception. Your expertise and leadership in customer support management contribute to the organization’s success in delivering outstanding support experiences and building strong customer relationships.

KEY RESPONSIBILITIES:

• Work closely with the team of customer support professionals
• Develop and implement strategies to improve customer satisfaction and loyalty
• Resolve complex customer issues and escalations
• Collaborate with cross-functional teams to drive process improvements
• Analyze customer data and trends to identify areas for improvement

Travel: 25% to 50% Domestic travel with possibility of international travel

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (vacation, personal business, sick leave, parental leave), and 12 Paid Holidays. For more information, visit: https://benefits.honeywell.com/

COMPENSATION

The annual base salary range in California, New York (excluding most major metropolitan areas), Colorado, Connecticut, and Hawaii is $100,300 - $125,400. In Washington and major metro areas in NY & CA, the range is similar. Salary offers depend on various factors including experience, education, skills, and market considerations.

U.S. PERSON REQUIREMENTS

Due to U.S. export control laws, candidates must be U.S. persons, defined as U.S. citizens, permanent residents, or individuals with protected status or the ability to obtain export authorization.

The application period is approximately 40 days from posting, subject to change based on business needs and candidate availability.

YOU MUST HAVE:

• 3+ years of experience in an analytical or business/quality systems environment
• Experience with writing user stories and tools such as Agile Accelerator, Jira, Excel
• Knowledge of Agile processes and Sprint planning
• Strong analytical, presentation, and interpersonal skills for customer requirements gathering and SaaS solutions
• Project management skills, multitasking, and technical aptitude in SaaS environments
• Willingness to travel 25%-50%, including international travel if needed

WE VALUE:

• 3+ years of Salesforce experience
• Familiarity with MS Office tools and database management systems like Oracle or MS SQL Server
• Experience with SaaS software, document management, and quality management tools (ERP, MES, EDMS, QMS)
• Experience implementing QMS, validation plans, and customer workshops

ABOUT HONEYWELL

Honeywell invents and commercializes technologies addressing energy, safety, security, air travel, productivity, and urbanization challenges. We are committed to improving efficiency, sustainability, and safety across industries. Learn more at https://www.honeywell.com/us/en.

THE BUSINESS UNIT

Sparta Systems, recently acquired by Honeywell, is a leader in quality management software, offering cloud and on-premise solutions for over 25 years. Our products enable faster quality and compliance in various industries, including life sciences and manufacturing. For more, visit https://www.spartasystems.com.

Honeywell is an equal opportunity employer, considering all qualified applicants regardless of age, race, creed, color, national origin, and other protected statuses.