Sr. Customer Success Manager Salesloft

HelpfulRemote; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

HelpfulRemote is seeking a Customer Success Manager to manage a book of business for a revenue platform. You will focus on retention, adoption, and expansion, using product usage data and AI-driven signals to anticipate risk and opportunities.

You will lead executive business reviews, partner with Account Management on expansion, and advocate for customers with Product and Engineering teams. This is a fully remote role open to US-based candidates.

Qualifications

• Experience in Customer Success, Account Management, or post-sale roles at a B2B SaaS company.
• Experience owning retention and expansion outcomes.
• Experience with sales engagement or revenue intelligence platforms.
• Familiarity with AI-driven health scoring and engagement analytics.

Responsibilities

• Manage a book of business with focus on retention, adoption, and expansion.
• Lead executive business reviews with key stakeholders.
• Partner with Account Management on expansion opportunities.
• Advocate for customers with Product and Engineering teams.

Skills

Customer Success

Account Management

Executive communication

Retention & Expansion

Tools

Salesloft

Clari

Gong

Outreach

Job description

This role manages a book of business for a revenue platform company, focusing on retention, adoption, and expansion. The CSM uses product usage data and AI-driven health signals to proactively identify risks and opportunities, leads executive business reviews, partners with Account Management on expansion, and advocates for customers with Product and Engineering teams.

Candidates should have a track record in Customer Success, Account Management, or post-sale roles at a B2B SaaS company, with experience owning retention and expansion outcomes. Experience with sales engagement or revenue intelligence platforms (such as Salesloft, Clari, Gong, or Outreach) and familiarity with AI-driven health scoring and engagement analytics is expected, along with strong executive communication skills.

This is a fully remote position open to candidates based in the United States.

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