Sr. Customer Success Manager (Public Sector & Endpoint Security) - Washington D.C.

Skydrop; United States; Presencial; USD 100.000 - 130.000; Jornada completa

Descripción de la vacante

Skydrop is looking for a Senior Customer Success Manager to lead post-sale customer relationships in Washington D.C. This role requires managing renewals, facilitating expansion opportunities, and ensuring customer satisfaction.

The ideal candidate will have over 10 years of experience in enterprise software, with a focus on security solutions.

Formación

• 10+ years of experience with enterprise software solutions.
• 5+ years in customer success roles, preferable with security companies.
• Ability to travel.

Responsabilidades

• Manage client relationships to ensure renewals.
• Drive adoption of Zimperium's solutions.
• Gather customer feedback and advocate for their needs.
• Assist customer onboarding and deployment planning.

Conocimientos

Customer management experience

Technical background

Problem-solving skills

Understanding of mobile security

Educación

B.S. in Computer Science or equivalent

Descripción del empleo

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real‑time, on device world‑class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award‑winning machine learning‑based engine protects against device, network, phishing and application attacks for iOS, Android and Windows devices, using a non‑intrusive approach to always protect the privacy of users.

As part of our fast growing pace, we are currently looking for a Senior Customer Success Manager. The candidate for this role will manage post‑sale customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving customer delight. The role requires a blend of strong customer management experience with a strong technical background.

LOCATION

Washington D.C.

RESPONSIBILITIES

• Account management – Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams.
• Public Sector Focus – Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities.
• Drive Product Adoption & Demonstrate Business Value – Drive the adoption of Zimperium’s solution within the customer’s user base and assist the customer to realize the business value.
• Product & Domain Expertise – Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data.
• Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations.
• Customer Advocacy – Gather customer’s feedback about products, their use‑cases and channel them effectively to drive product capabilities.
• Customer Onboarding – Assist the customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution.

QUALIFICATIONS

• B.S. in Computer Science or an equivalent engineering degree.
• 10+ years of experience working with Enterprise software solutions; startup experience desirable.
• 5+ years experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers.
• Self‑motivated, strong problem‑solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirable.
• Ability to travel.

ADDITIONAL RESPONSIBILITIES

• Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues.
• Roll up your sleeves – Learn everything about the product and how it’s deployed to ensure you can have in-depth quality conversations with the customer.