Sr. Customer Success Manager (Public Sector & Endpoint Security) - Washington D.C.

Zimperium; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

Zimperium is seeking a Senior Customer Success Manager to manage post-sale customer relationships and ensure solution adoption within their user base. The ideal candidate will have a strong technical background, significant experience in customer success, and a focus on public sector clients, including federal agencies.

This role involves proactive account management, customer advocacy, and collaboration with internal teams to enhance customer satisfaction. Zimperium offers a dynamic environment where customer involvement is crucial for product development.

Qualifications

• 10+ years of experience working with enterprise software solutions, startup experience desirable.
• 5+ years experience in customer success roles with security companies dealing with large enterprise and/or federal customers.
• Self-motivated with strong problem-solving skills.

Responsibilities

• Proactively manage client relationships to ensure renewals and facilitate expansion opportunities.
• Manage a strategic portfolio of Federal Civilian/Defense and SLED entities.
• Drive product adoption and assist customers in realizing business value.

Skills

Customer management

Technical background

Problem-solving skills

Domain expertise in mobility & security

Education

B.S. in Computer Science or equivalent

Job description

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world‑class protection against both known and unknown next generation of advanced mobile cyberattacks and malware. Our MTD and award‑winning machine learning‑based engine protects against device, network, phishing and application attacks for iOS, Android and Windows devices, using a non‑intrusive approach to always protect privacy of users.

As part of our fast growing pace, we are currently looking for a Senior Customer Success Manager. The candidate for this role will manage post‑sale customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving customer delight. The role requires a blend of strong customer management experience with a strong technical background.

Location: Washington D.C.

Responsibilities

• Account management – Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams.
• Public Sector Focus – Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities.
• Drive Product Adoption & Demonstrate Business Value – Drive the adoption of Zimperium’s solution within the customer’s user base and assist the customer to realize the business value.
• Product & Domain Expertise – Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the customer, including basic technical skillset to understand architecture and extract & interpret the underlying business data.
• Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations.
• Customer Advocacy – Gather customer feedback about products, their use‑cases and channel them effectively to drive product capabilities.
• Customer Onboarding – Assist the customer with deployment planning, best practices for deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution.

Qualifications

• B.S. in Computer Science or an equivalent engineering degree.
• 10+ years of experience working with enterprise software solutions; startup experience desirable.
• 5+ years experience in customer success roles, preferably with security companies, managing a portfolio of large enterprise and/or federal customers.
• Self‑motivated, strong problem‑solving skills with good business acumen; domain expertise in Mobility & Security highly desirable.
• Ability to travel.

Additional Responsibilities

• Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues.
• Roll up your sleeves – Learn everything about the product and how it’s deployed to ensure you can have in‑depth quality conversations with the customer.