Customer Success Manager (Public Sector & Endpoint Security) - Dallas, Texas

Skydrop; Dallas (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

Skydrop is looking for a Customer Success Manager in Dallas, TX, to oversee post-sale customer relationships. The role involves managing renewals, facilitating expansion opportunities, and ensuring customer satisfaction while demonstrating the business value of the company's solutions.

The ideal candidate should have a B.S. in Computer Science, 5+ years in enterprise software, and experience with Federal customers. Self-motivation and problem-solving prowess are crucial for success.

Qualifications

• 5+ years of experience working with enterprise software solutions.
• Experience in customer success roles, preferably with security companies.
• Ability to travel.

Responsibilities

• Proactively manage client relationships to ensure renewals and facilitate expansion opportunities.
• Manage a portfolio consisting of Federal and State, Local, and Education entities.
• Drive the adoption of Zimperium’s solution and assist customers in realizing business value.
• Maintain a high level of customer satisfaction and manage risks and escalations.

Skills

Customer management experience

Technical background

Problem-solving skills

Domain expertise in Mobility & Security

Education

B.S. in Computer Science or equivalent engineering degree

Job description

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real‑time, on device world‑class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award‑winning machine learning‑based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non‑intrusive approach to always protect privacy of users.

As part of our fast growing pace, we are currently looking for a Customer Success Manager. The candidate for this role will manage post‑sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. The role requires a blend of strong Customer management experience with a strong technical background.

LOCATION: Dallas, TX

RESPONSIBILITIES

• Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
• Public Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities
• Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
• Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data
• Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
• Customer Advocacy - Gather Customer’s feedback about products, their use‑cases channel them effectively to drive product capabilities
• Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution

QUALIFICATIONS

• B.S. in Computer Science or an equivalent engineering degree
• 5+ years of experience working with Enterprise software solutions, startup experience desirable
• 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers
• Self‑motivated, strong problem‑solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirable
• Ability to travel

ADDITIONAL RESPONSIBILITIES

• Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues
• Roll up your sleeves - Learn everything about the product and how it’s deployed to ensure you can have in-depth quality conversations with the customer