Customer Success Manager Instructure

HelpfulRemote; Northern (KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Time off

Wellness programs

Professional development

Job summary

Instructure is seeking a focused Account Manager to support higher education customers using the Canvas platform, managing relationships across a growing North American account book.

You will track usage data to identify risks and opportunities, partner with Sales and Renewals on growth and renewal goals, and help customers achieve their objectives with the Instructure Learning Platform.

Qualifications

• Bachelor's degree or 4+ years of account management experience.
• Solid grasp of customer success principles in SaaS.
• Comfort using AI tools to manage a large customer volume efficiently.
• Strong organization, communication, multitasking, and problem-solving skills.
• Higher education industry experience preferred.

Responsibilities

• Manage relationships across a scaled North American account book.
• Track usage data to spot risks and opportunities.
• Work with Sales and Renewals on growth and renewal goals.
• Help customers achieve their goals with the Instructure Learning Platform.

Skills

Customer success

Account management

Organization

Communication

Multitasking

Problem-solving

AI tools

Education

Bachelor's degree

Tools

Applicant Tracking Systems

Job description

This role supports higher education customers who use the Canvas learning platform, managing relationships across a scaled book of North American accounts. The manager will track usage data to spot risks and opportunities, work with Sales and Renewals on growth and renewal goals, and help customers achieve their goals with the Instructure Learning Platform.

Candidates need a bachelor’s degree or four or more years of account management experience, a solid grasp of customer success principles in SaaS, and comfort using AI tools to manage a large customer volume efficiently. Strong organization, communication, multitasking, and problem-solving skills are required, and higher education industry experience is preferred.

The role is based in the USA and offers flexible remote, hybrid, or in-office arrangements depending on team and location. It is a full-time position with standard company benefits including time off, wellness programs, and professional development support.

Applicant tracking systems sit between most online applications and the hiring manager. If your resume hasn't been looked at with that in mind lately, it's worth a second opinion.