Customer Success Manager, K-12

TrulyHired; Utah; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Recognition program

Inclusive culture

Job summary

Instructure is seeking a seasoned Customer Success Manager for K-12 to partner with school districts and ensure successful use of the Instructure Learning Platform. You will manage existing accounts, drive CSAT, renewal opportunities, and cross-sell where appropriate.

The role emphasizes collaboration with Sales, Renewals, and Support, a solutions-focused mindset, and strong communication. Remote, hybrid, or in-office work arrangements vary by team and location.

Qualifications

• Requires a Bachelor's Degree or a minimum of 4+ years Account Management experience.
• Exceptional communication skills both written and verbal.
• Capacity to set correct expectations and manage issues to completion.
• Multitask and prioritize tasks in a changing environment.
• Strong team mentality, utilizing internal and external resources strategically and judiciously.
• Customer facing background within the software industry.
• Demonstrated ability to solve problems and seek solutions.
• K12 Education experience and knowledge preferred

Responsibilities

• Manage the Instructure customer experience for all customers within your territory
• Work collaboratively with Sales and Renewals to increase market share from existing account base and new business to business opportunities
• Act as liaison between the customer and Instructure
• Understand the customers vision and goals with the Instructure Learning Platform and help them achieve success
• Accountable for CSAT and working closely with Sales and Renewals to achieve NRR targets

Skills

Communication

Account management

Customer facing

Teamwork

Problem solving

Education

Bachelor's degree

4+ years account management experience

Job description

Customer Success Manager, K-12 Full Description

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.

We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

We are looking for a seasoned Customer Experience Manager or Customer Success Manager to work with our K12 clients. This position will focus specifically on supporting our customers who have implemented the K12 Instructure Learning Platform and provide them with an exceptional customer experience.

The Customer Success Manager will participate in efforts to retain the account, help grow the account, and increase the market presence of Instructure. The main focus of this position is to manage existing accounts and position Instructure to capture additional market share through a solutions oriented approach.

What you will be doing:

• Manage the Instructure customer experience for all customers within your territory
• Work collaboratively with Sales and Renewals to increase market share from existing account base and new business to business opportunities
• Act as liaison between the customer and Instructure
• Understand the customers vision and goals with the Instructure Learning Platform and help them achieve success
• Accountable for CSAT and working closely with Sales and Renewals to achieve NRR targets

Here is what you will need to know/have:

• Requires a Bachelor's Degree or a minimum of 4+ years Account Management experience.
• Exceptional communication skills both written and verbal.
• Capacity to set correct expectations and manage issues to completion.
• Multitask and prioritize tasks in a changing environment.
• Strong team mentality, utilizing internal and external resources strategically and judiciously.
• Customer facing background within the software industry.
• Demonstrated ability to solve problems and seek solutions.
• K12 Education experience and knowledge preferred

Get in on all the awesome at Instructure!

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
• Generous time off, including local holidays and our annual Dim the Lights period in late December, when teams are encouraged to step back and recharge based on departmental needs.
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, weve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.