Senior Customer Success Manager, K12 Instructure

HelpfulRemote; Northern (KY); Hybrid; USD 85,000 - 125,000; Full time

Job summary

HelpfulRemote is seeking an Account Manager to oversee a portfolio of 30–35 K12 accounts generating about $3 million in annual recurring revenue. You will focus on retention and expansion while coordinating with Sales, Renewals, Product, and Support to keep accounts healthy and growing.

The role requires a bachelor’s degree or 4+ years of account management experience, a track record in renewals and revenue against quota, and strong communication skills.

Qualifications

• Bachelor’s degree or 4+ years of account management experience.
• Proven renewals, pipeline, and quota attainment.
• Strong communication and executive-facing presentation skills.
• Experience navigating multi-stakeholder software environments.
• Familiarity with Gainsight, Salesforce, Gong is a plus.

Responsibilities

• Retain and expand a K-12 account portfolio.
• Coordinate with Sales, Renewals, Product, and Support to keep accounts healthy.
• Report on revenue against quota and growth opportunities.
• Present to district executives and superintendents as needed.

Skills

Account management

Renewals experience

Executive communication

Cross-functional coordination

Education

Bachelor’s degree

4+ years account management experience

Tools

Gainsight

Salesforce

Gong

Job description

This role manages a portfolio of roughly 30–35 K12 accounts worth about $3 million in annual recurring revenue, working with district staff up through superintendents. The focus is on retention, expansion, and building strong relationships across a territory, while coordinating with Sales, Renewals, Product, and Support to keep accounts healthy and growing.

Candidates need a bachelor’s degree or four or more years of account management experience, along with a track record of managing renewals, pipeline, and revenue against quota. Strong communication skills, experience presenting to executives, and comfort navigating complex, multi-stakeholder relationships in the software industry are required. Familiarity with tools like Gainsight, Salesforce, or Gong is a plus.

This is a full-time position open to candidates based in the USA, with flexible remote, hybrid, or in-office arrangements depending on team and role.

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