Sr. Customer Success Manager (Fully Remote)

Fluxx; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible time off

Parental leave

401(k) with company match

Stock options

Job summary

Fluxx is a collaborative grantmaking platform powering foundations and agencies. We are seeking a Customer Success Manager to own a portfolio of Mid-Market and Enterprise accounts, driving renewals, escalations, and proactive engagement to scale success.

You will leverage data and automation to improve outcomes across our customer base, require 5+ years in CS/AM, strong SaaS acumen, and an ability to influence at all levels in a dynamic, inclusive environment.

Qualifications

• 5+ years in Customer Success or Account Management.
• Strong technical aptitude with SaaS platforms and executive presence.
• Ability to lead through ambiguity and influence at all levels.

Responsibilities

• Manage a portfolio of Mid-Market and Enterprise accounts with complex configurations.
• Drive renewals, escalations, and proactive customer engagement.
• Leverage data and automation to scale success across the customer base.

Skills

Customer Success

Account Management

Executive presence

SaaS fluency

Influence skills

Ambiguity navigation

Job description

• Manage a portfolio of Mid-Market and Enterprise accounts with complex configurations.
• Drive renewals, escalations, and proactive customer engagement.
• Leverage data and automation to scale success across the customer base.

What you bring to the team:

• 5+ years in Customer Success or Account Management.
• Strong technical aptitude with SaaS platforms and executive presence.
• Ability to lead through ambiguity and influence at all levels.
• Medical, dental, and vision insurance.
• Flexible time off and 12 weeks of fully-paid parental leave.
• 401(k) with company match and stock options.

About Fluxx:

• Mission-driven grantmaking platform with 450+ grantmakers.
• People-first, inclusive workplace committed to continuous learning.

Fluxx

Fluxx is a collaborative grantmaking platform that helps foundations and agencies streamline the grantmaking process to get funding to those who need it. The company has a community of 450+ grantmakers and a people-first, inclusive culture focused on continuous learning.