Sr. Customer Solutions Engineer

Westinghouse Electric; Warrendale (Allegheny County); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Sr. Customer Solutions Engineer, where you'll play a pivotal role in supporting innovative energy solutions. You will analyze customer requirements, develop competitive strategies, and collaborate with diverse teams to enhance business development in Instrumentation & Control Systems. This role offers the flexibility of remote work options while being part of a dynamic team dedicated to providing clean energy solutions. If you're passionate about making a difference in the energy sector and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Competitive Salary

Comprehensive Health Benefits

401(k) Savings Plan with Company Match

Paid Vacations and Holidays

Flexible Work Arrangements

Educational Reimbursement Program

Employee Referral Program

Qualifications

• 4+ years of experience in customer solutions engineering.
• Bachelor's degree in Electrical or Computer Engineering required.

Responsibilities

• Analyze customer requests to develop competitive solutions.
• Collaborate with internal teams to address customer needs.
• Coordinate offer development with engineering teams.

Skills

Customer Analysis

Market Intelligence Gathering

Collaboration with Sales Teams

Project Coordination

Presentation Skills

Education

Bachelor's Degree in Electrical/Computer Engineering

Tools

Microsoft Project

Microsoft PowerPoint

Microsoft Visio

SharePoint Administration

Microsoft Dynamics 365

Power BI

Job description

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

As a Sr. Customer Solutions Engineer you will support business development and growth for Instrumentation & Control Systems in the Reactor & Special Systems portfolio. This will include facilitating activities such as cost estimate, risk analysis, technical description, project schedule, compliance matrix, and project cash flow with appropriate technical subject matter experts.

You will report to the Customer Solutions Manager of our Reactor and Special Systems group and ideally be located in Pittsburgh, PA. For candidates in the Pittsburgh region, this will be a mobile role, with 2-3 days a week on site at our Cranberry Township location. We are open to a remote working arrangement in other areas of the United States.

Key Responsibilities:

• Analyze customer requests and requirements to develop unique and competitive solutions.
• Gather market intelligence to guide product development and suggest ideas before customers need them.
• Collaborate with internal groups such as Sales Teams and Engineering organizations to develop strategies and solutions to address customer needs.
• Responsible and accountable to coordinate offer development by working with the engineering teams to determine labor and material costs and activity durations.
• Work with sales team to support the finalization and issuance of offer letters.
• Participate in technical and commercial meetings with customers.
• Develop presentations and present to customers and other partners.
• Report on specific product opportunities, including prioritization and driving to closure.
• Support input to resource and financial plans.
• Facilitate customer emergent issues and review of lessons learned.
• Attend industry conferences to develop customer relationships.

Qualifications:

• 4+ years of experience
• Bachelor's Degree in Electrical/Computer Engineering or equivalent
• Familiarization with the following tools:
• Microsoft Project, Power Point, Visio
• SharePoint administration
• Microsoft Dynamics 365 & Power BI

Why Westinghouse?

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In the U.S. the following are representative of what we offer:

• Competitive Salary
• Comprehensive Health, Wellness and Income Protection Benefits
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement Program
• Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

Equal Opportunity Employer of Minorities/Females/Vets/Disability

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