Sr. Customer Solutions Engineer

Westinghouse Electric Company; Warrendale (Allegheny County); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Senior Customer Solutions Engineer, where you'll play a pivotal role in supporting business growth in Instrumentation & Control Systems. This position involves analyzing customer needs, developing innovative solutions, and collaborating with cross-functional teams. With a flexible work arrangement, including remote options, you will contribute to impactful projects that drive the future of clean energy. Enjoy competitive benefits and a supportive work environment that values diversity and innovation. If you're ready to make a difference in the energy sector, this opportunity is for you.

Benefits

401(k) plan with company match

Paid vacations and holidays

Flexible work arrangements

Educational reimbursement programs

Employee referral programs

Comprehensive health and wellness benefits

Qualifications

• 4+ years of experience in customer solutions engineering.
• Bachelor's degree in Electrical or Computer Engineering required.

Responsibilities

• Analyze customer requests to develop competitive solutions.
• Collaborate with sales and engineering teams for strategy development.
• Facilitate customer issue resolution and maintain relationships.

Skills

Cost Estimation

Risk Analysis

Project Scheduling

Technical Descriptions

Customer Relationship Management

Education

Bachelor's Degree in Electrical Engineering

Bachelor's Degree in Computer Engineering

Tools

Microsoft Project

PowerPoint

Visio

SharePoint

Microsoft Dynamics 365

Power BI

Job description

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset, and we seek to attract and recruit the most qualified talent while valuing diversity in the global workplace.

As a Senior Customer Solutions Engineer, you will support business development and growth for Instrumentation & Control Systems within the Reactor & Special Systems portfolio. Your responsibilities will include facilitating activities such as cost estimation, risk analysis, technical descriptions, project scheduling, compliance matrix development, and project cash flow management, collaborating with technical subject matter experts.

You will report to the Customer Solutions Manager of our Reactor and Special Systems group. Ideally, this role is based in Pittsburgh, PA. For candidates in the Pittsburgh region, the position involves a mobile work arrangement, with 2-3 days on-site at our Cranberry Township location. We are also open to remote work arrangements across the United States.

Key Responsibilities:

1. Analyze customer requests and requirements to develop unique and competitive solutions.
2. Gather market intelligence to guide product development and proactively suggest ideas to meet future customer needs.
3. Collaborate with Sales Teams and Engineering organizations to develop strategies and solutions addressing customer requirements.
4. Coordinate offer development by working with engineering teams to determine labor and material costs and activity durations.
5. Support the sales team in finalizing and issuing offer letters.
6. Participate in technical and commercial meetings with customers.
7. Develop and deliver presentations to customers and partners.
8. Report on specific product opportunities, including prioritization and closure strategies.
9. Contribute to resource planning and financial forecasting.
10. Facilitate handling of emergent customer issues and review lessons learned.
11. Attend industry conferences to build and maintain customer relationships.

Qualifications:

• Minimum of 4+ years of relevant experience
• Bachelor's Degree in Electrical or Computer Engineering, or equivalent
• Familiarity with tools such as Microsoft Project, PowerPoint, Visio, SharePoint, Microsoft Dynamics 365, and Power BI

Why Westinghouse?

We offer competitive benefits to support our employees' health and well-being, including:

• Competitive salary
• Comprehensive health, wellness, and income protection benefits
• 401(k) plan with company match
• Paid vacations and holidays
• Flexible work arrangements
• Educational reimbursement programs
• Employee referral programs

Westinghouse Electric Company is a leader in the global nuclear energy industry, committed to safety, quality, integrity, customer focus, innovation, speed, teamwork, and accountability. With over 9,000 employees across 19 countries, we are dedicated to delivering safe, clean, and efficient energy solutions. Learn more at http://www.westinghousenuclear.com.

We are an equal opportunity employer and encourage minorities, females, veterans, and individuals with disabilities to apply.

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