Sr. Customer Solutions Engineer

Westinghouse Electric Company LLC; Warrendale (Allegheny County); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Join an innovative team dedicated to providing clean energy solutions! As a Senior Customer Solutions Engineer, you will play a crucial role in supporting business development for Instrumentation & Control Systems. Your expertise will help analyze customer requests, collaborate with engineering teams, and develop competitive solutions. This role offers flexibility with remote work options and the opportunity to engage with industry leaders at conferences. If you're passionate about making a difference in the energy sector and thrive in a collaborative environment, this is the perfect opportunity for you.

Benefits

Comprehensive Health Benefits

401(k) Savings Plan with Company Match

Paid Vacations and Holidays

Flexible Work Arrangements

Educational Reimbursement Program

Employee Referral Program

Qualifications

• 4+ years of experience in customer solutions engineering.
• Bachelor's degree in Electrical or Computer Engineering required.

Responsibilities

• Analyze customer requests to develop competitive solutions.
• Collaborate with internal teams to address customer needs.
• Develop presentations and report on product opportunities.

Skills

Customer Solutions Engineering

Market Intelligence Analysis

Collaboration with Sales Teams

Project Coordination

Education

Bachelor's Degree in Electrical/Computer Engineering

Tools

Microsoft Project

Power Point

Visio

SharePoint

Microsoft Dynamics 365

Power BI

Job description

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

As a Sr. Customer Solutions Engineer, you will support business development and growth for Instrumentation & Control Systems in the Reactor & Special Systems portfolio. This will include facilitating activities such as cost estimate, risk analysis, technical description, project schedule, compliance matrix, and project cash flow with appropriate technical subject matter experts.

You will report to the Customer Solutions Manager of our Reactor and Special Systems group and ideally be located in Pittsburgh, PA. For candidates in the Pittsburgh region, this will be a mobile role, with 2-3 days a week on site at our Cranberry Township location. We are open to a remote working arrangement in other areas of the United States.

Key Responsibilities:

1. Analyze customer requests and requirements to develop unique and competitive solutions.
2. Gather market intelligence to guide product development and suggest ideas before customers need them.
3. Collaborate with internal groups such as Sales Teams and Engineering organizations to develop strategies and solutions to address customer needs.
4. Responsible and accountable to coordinate offer development by working with the engineering teams to determine labor and material costs and activity durations.
5. Work with sales team to support the finalization and issuance of offer letters.
6. Participate in technical and commercial meetings with customers.
7. Develop presentations and present to customers and other partners.
8. Report on specific product opportunities, including prioritization and driving to closure.
9. Support input to resource and financial plans.
10. Facilitate customer emergent issues and review of lessons learned.
11. Attend industry conferences to develop customer relationships.

Qualifications:

1. 4+ years of experience
2. Bachelor's Degree in Electrical/Computer Engineering or equivalent
3. Familiarization with the following tools:
4. Microsoft Project, Power Point, Visio
5. SharePoint administration
6. Microsoft Dynamics 365 & Power BI

Why Westinghouse?

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In the U.S. the following are representative of what we offer:

• Comprehensive Health, Wellness and Income Protection Benefits
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement Program
• Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

Equal Opportunity Employer of Minorities/Females/Vets/Disability

Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.