Sr. Customer Service Representative

Rutgers University; The Ironbound (NJ); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Benefits package

Job summary

Rutgers University is seeking a Sr. Customer Service Representative in the Rutgers School of Dental Medicine’s Academic Affairs division. The role handles registrations by phone, mail, fax and in person, processes deposits, and maintains records for continuing education programs.

It requires clerical experience, basic MS Word and database knowledge, and a valid driver’s license. Working full-time on-site, you will support day-to-day operations, prepare reports, and assist with mailing lists and

Qualifications

• High School diploma or equivalent.
• Three (3) years of prior clerical experience, preferably in supporting program activities.
• Knowledge of Windows-based software and MS Word is a plus.

Responsibilities

• Takes program registrations by phone, mail, fax and on-site.
• Prepares and processes daily cash and credit card deposits.
• Reviews and posts receipts to ledgers and databases.
• Provides general office/clerical support for Continuing Education activities.
• Maintains program records and files.
• Handles routine inquiries and supports event planning.

Skills

Clerical experience

MS Word

Windows OS

Education

High School diploma

Driver's license

Tools

Databases

Job description

Job Category Staff & Executive - Administrative & Support

Department

Department RSDM - Academic Affairs

Overview

New Jersey's academic health center, Rutgers Biomedical and Health Sciences ( RBHS ) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating universitywide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state—at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers, The State University of New Jersey is seeking a Sr. Customer Service Representative within Academic Affairs at the Rutgers School of Dental Medicine ( RSDM ).

The Sr. Customer Service Representative talks on the phone or in-person with registrants to take and process course registrations, as well as processes fax, mail and online registrations. In addition, this role involves preparing and processing daily cash and credit card deposits, completing and processing appropriate forms and reports. Additionally, the individual will review and post receipts and payments to appropriate ledgers, spreadsheets, records, and databases. Further, this role includes preparing receipts, confirmation letters, program rosters, participant lists, name badges and credit letters. The individual will also assist in the day-to-day operation of the Department of Continuing Dental Education.

Essential Duties and Responsibilities include the following:

• Takes program registrations by phone, mail, fax and on-site.
• Processes all registrations taken, including online registrations.
• Prepares and processes daily cash and credit card deposits, by completing appropriate reports.
• Reviews and posts receipts and payments to appropriate ledgers, spreadsheets, records, and databases.
• Provides general office/clerical support for Continuing Education program activities for the Office of Continuing Dental Education (i.e., typing, filing, duplicating, bookkeeping, mail distribution, etc.)
• Organizes assigned clerical work and develops effective work methods.
• Develops and maintains mailing lists and distributes materials to prospective registrants.
• Handles routine telephone inquiries regarding program activities and/or directs caller to appropriate source.
• As required, day to day word processing/typing.
• Maintains essential program records and files.
• Assists with program planning, and when so required, with the revising of clerical procedures and office routines, and sees that suitable systems are put into action.
• Compiles, tabulates, and interprets needed data and statistics and prepares appropriate reports as needed.

FLSA Nonexempt

Grade 140

Salary Details

Minimum Salary 21.440

Mid Range Salary 21.940

Maximum Salary 22.600

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status Full Time

Working Hours Standard Hours 37.50

Daily Work Shift Day

Work Arrangement This position requires a fully on-site work arrangement.

Union Description Teamsters 97

Payroll Designation PeopleSoft

Seniority Unit

Terms of Appointment Staff - 12 month

Position Pension Eligibility PERS

Qualifications

Minimum Education and Experience

• High School diploma or equivalent.
• Three (3) years of prior clerical experience, preferably in providing support for program activities.

Certifications/Licenses

• A valid driver’s license is required.

Required Knowledge, Skills, and Abilities

• Must be computer literate and have worked with Windows 98 or higher. Knowledge of Microsoft Word, database software, and audiovisual equipment a plus.
• Must be available to begin work early (6:30 a.m.) on Wednesdays, Fridays and possibly on other days as assigned.
• Must be able to work one weekend per month (between September and June) and irregular hours as program activity schedules require, overtime may be required on short notice, during peak workloads.
• May at times be required to work at a location other than originally assigned. Overnight stays may be required.
• A valid driver’s license is required and must be able to drive to off-site locations.

Preferred Qualifications

Equipment Utilized Physical Demands and Work Environment

• PHYSICAL DEMANDS : Must be able to move audio-visual equipment on rolling carts throughout the buildings. Must be able to move course materials into and out of car, from and onto rolling carts.
• WORK ENVIRONMENT : Rutgers School of Dental Medicine and off-site conference facilities.

Special Conditions

• Must be available to begin work early (6:30 a.m.) on Wednesdays, Fridays and possibly on other days as assigned. Also, must be able to work one weekend per month (between September and June) and irregular hours as program activity schedules require, overtime may be required on short notice, during peak workloads. May at times be required to work at a location other than originally assigned. Overnight stays may be required. A valid driver’s license is required and must be able to drive to off-site locations.

Posting Number 26ST1860

Regional Campus Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus Newark (RBHS)

City Newark

State NJ

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a High School diploma or equivalent?
  • Yes
  • No
• * Do you have at least three (3) years of prior clerical experience, preferably in providing support for program activities?
  • Yes
  • No
• * Are you available to begin work as early as 6:30 a.m. on Wednesdays, Fridays, and other assigned days; work one weekend per month (September through June); and work irregular hours and overtime on short notice as required?
  • Yes
  • No

Required Documents

• Resume/CV

Optional Documents

• Cover Letter/Letter of Application

In compliance with the Americans with Disabilities Act (ADA) and the New Jersey Law Against Discrimination (NJLAD), if you have a disability and would like to request an accommodation with regard to your access to and/or your participation in the application and selection processes (for example, the online application process or interviews), please call 848-932-3973 or e-mail us.

Rutgers University is an equal access/equal opportunity institution. If you have trouble accessing this page because of a disability, please contact us at 732.745.7378 or via email at [e-mail].

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