Clinic Services Representative II

Rutgers University; New Brunswick (NJ); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Medical, prescription drug, and dental

Paid vacation and holidays

Competitive retirement benefits

Educational benefits

Life insurance

Employee discount programs

Job summary

Rutgers University is seeking a Clinic Services Representative II for the Family Medicine Clinic in Downtown New Brunswick, NJ. This on-site role supports office operations with telephone, scheduling, patient intake, billing, and insurance verification duties.

The position requires two years of clerical experience and strong communication skills. Benefits include comprehensive health coverage, leave programs, and retirement options.

Qualifications

• Two years of progressively responsible clerical experience required, preferably in a physician office or medical setting.
• Prior experience accessing and retrieving information from computer database required.
• Strong oral and written communications skills required.
• Ability to understand and follow oral and written instructions.

Responsibilities

• Answers the telephone with a pleasant demeanor, always identifying self and location.
• Performs scheduling, pre-registration, patient arrival recording, HIPAA paperwork, and insurance verification.
• Advises patients regarding preparation of necessary forms and paperwork requirements.
• Maintains computer databases with changes in demographic, insurance, and other information.
• Collects co-pays and posts in the financial system, handles receipts and reconciliation.
• Processes and answers routine patient billing inquiries; routes complex inquiries as needed.

Skills

Communication

Customer service

Instruction following

Education

Two years clerical experience

Tools

PeopleSoft

Billing software

Job description

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

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Department

Department Family Medicine Clinic

Overview

New Jersey’s academic health center, Rutgers Biomedical and Health Sciences ( RBHS ) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state- at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Clinic Services Representative II for the department of Family Medicine at the Robert Wood Johnson Medical School.
The RWJMG Clinical Services Representative II performs administrative tasks as assigned to support effective and efficient office operations.
Among the key duties of this position are the following:

• Answers the telephone with a pleasant demeanor, always identifying self, and location.
• Competently performs the following financial functions based on assignment: Scheduling, pre-registration, recording patient arrival, administering financial and HIPAA paperwork, obtaining necessary signatures, receiving referral and pre-certification numbers; performs online insurance verification to assist patient with their payment options.
• Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements.
• Maintains Computer Databases entering changes in demographic, insurance, and other information as required.
• Collects co pays, and posts in the financial system; administers receipts and prepares necessary paperwork for later reconciliation of the batch transactions.
• Processes, researches and answers any verbal or written routine patient billing inquiries in a timely manner. Refers more complex inquiries to appropriate individual or area in accordance with established policies and procedures.

FLSA

FLSA Nonexempt

Grade

Grade 177

Salary Details

Minimum Salary

Minimum Salary 27.290

Mid Range Salary 27.790

Maximum Salary

Maximum Salary 28.620

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status

Position Status Full Time

Working Hours

Working Hours Flexible Shifts

Standard Hours

Standard Hours 40.00

Daily Work Shift

Daily Work Shift Rotating

Work Arrangement

This position requires a fully on-site work arrangement.

Union Description

Union Description Teamsters 97

Payroll Designation

Payroll Designation PeopleSoft

Seniority Unit

Terms of Appointment

Terms of Appointment Staff - 12 month

Position Pension Eligibility

Position Pension Eligibility PERS

Qualifications

Minimum Education and Experience

• Two (2) years of progressively responsible clerical experience required, preferably in a physician office or other medical setting.
• Prior experience accessing and retrieving information from computer database required.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Ability to understand and follow oral and written instructions required.
• Strong oral and written communications skills required.
• Ability to work in stressful environment while maintaining a professional demeanor and customer series orientation required.

Preferred Qualifications

• Familiarity with billing and collections software preferred.
• Prior experience in billing and collections or other business oriented processes preferred.
• Familiarity with medical terminology desirable.

Physical Demands and Work Environment

• Physical Demands: Position requires standing, walking, sitting, use of the hands to finger, handle or feel, talk and hear 2/3 of the time, reach with hands and arms over 1/3 of the time, stoop, kneel, crouch or crawl under 1/3 of the time. Position requires lifting 1/3 of the time up to 10 pounds, and under 1/3 of the time up to 25 pounds.
• Work Environment: Moderate noise environment with some exposure (less than 1/3 of the time) to blood borne pathogens requiring the use of personal protective equipment; some potential exposure (less than 1/3 of the time) to hazardous waste.

Special Conditions

Posting Number

Posting Number 26ST1912

Posting Open Date

Special Instructions to Applicants

Regional Campus

Regional Campus Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus

Home Location Campus Downtown New Brunswick

City

State

State NJ

Position Information Recruitment/Posting Title Clinic Services Representative II Job Category Staff & Executive - Healthcare - Administrative Services Department Family Medicine Clinic Overview New Jersey’s academic health center, Rutgers Biomedical and Health Sciences ( RBHS ) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state- at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives. Posting Summary Rutgers, The State University of New Jersey, is seeking a Clinic Services Representative II for the department of Family Medicine at the Robert Wood Johnson Medical School.
The RWJMG Clinical Services Representative II performs administrative tasks as assigned to support effective and efficient office operations.
Among the key duties of this position are the following:

• Answers the telephone with a pleasant demeanor, always identifying self, and location.
• Competently performs the following financial functions based on assignment: Scheduling, pre-registration, recording patient arrival, administering financial and HIPAA paperwork, obtaining necessary signatures, receiving referral and pre-certification numbers; performs online insurance verification to assist patient with their payment options.
• Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements.
• Maintains Computer Databases entering changes in demographic, insurance, and other information as required.
• Collects co pays, and posts in the financial system; administers receipts and prepares necessary paperwork for later reconciliation of the batch transactions.
• Processes, researches and answers any verbal or written routine patient billing inquiries in a timely manner. Refers more complex inquiries to appropriate individual or area in accordance with established policies and procedures.

FLSA Nonexempt Grade 177 Salary Details Minimum Salary 27.290 Mid Range Salary 27.790 Maximum Salary 28.620 Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into account market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. Benefits Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status Full Time Working Hours Flexible Shifts Standard Hours 40.00 Daily Work Shift Rotating Work Arrangement This position requires a fully on-site work arrangement. Union Description Teamsters 97 Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS Qualifications Minimum Education and Experience

• Two (2) years of progressively responsible clerical experience required, preferably in a physician office or other medical setting.
• Prior experience accessing and retrieving information from computer database required.

Certifications/Licenses Required Knowledge, Skills, and Abilities

• Ability to understand and follow oral and written instructions required.
• Strong oral and written communications skills required.
• Ability to work in stressful environment while maintaining a professional demeanor and customer series orientation required.

Preferred Qualifications

• Familiarity with billing and collections software preferred.
• Prior experience in billing and collections or other business oriented processes preferred.
• Familiarity with medical terminology desirable.

Equipment Utilized Physical Demands and Work Environment

• Physical Demands: Position requires standing, walking, sitting, use of the hands to finger, handle or feel, talk and hear 2/3 of the time, reach with hands and arms over 1/3 of the time, stoop, kneel, crouch or crawl under 1/3 of the time. Position requires lifting 1/3 of the time up to 10 pounds, and under 1/3 of the time up to 25 pounds.
• Work Environment: Moderate noise environment with some exposure (less than 1/3 of the time) to blood borne pathogens requiring the use of personal protective equipment; some potential exposure (less than 1/3 of the time) to hazardous waste.

Special Conditions Posting Details Posting Number 26ST1912 Posting Open Date Special Instructions to Applicants Regional Campus Rutgers Biomedical and Health Sciences (RBHS) Home Location Campus Downtown New Brunswick City New Brunswick State NJ Location Details Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have two years of progressively responsible clerical experience?
  • Yes
  • No

Required Documents

• Resume/CV

Optional Documents

• Cover Letter/Letter of Application

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: Non-Discrimination-Statement .
In compliance with the Americans with Disabilities Act (ADA) and the New Jersey Law Against Discrimination (NJLAD), if you have a disability and would like to request an accommodation with regard to your access to and/or your participation in the application and selection processes (for example, the online application process or interviews), please call 848-932-3973 or e-mail us .

Rutgers University is an equal access/equal opportunity institution. If you have trouble accessing this page because of a disability, please contact us at 732.745.7378 or via email at [e-mail] .

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