Sr Financial Counselor

Rutgers University; Newark, Northern (NJ, KY); Hybrid; USD 30,000 - 31,000; Full time

Benefits offered by this job

Medical, prescription drug, and dental

Paid vacation and holidays

Retirement benefits

Educational benefits

Life insurance

Employee discount programs

Job summary

Rutgers University is seeking a Sr. Financial Counselor in the Office of the COO, RBHS, for Rutgers School of Dental Medicine. The role focuses on payment policy implementation and ensuring accounts stay current across the patient population.

The candidate should have at least five years in patient accounts, strong customer service skills, and experience with insurance verifications and billing processes. This is a full-time on-site position with comprehensive benefits.

Qualifications

• Minimum of five (5) years of Patient Accounts experience.
• Hands-on experience with managed care insurances.
• Excellent customer service and communication skills.

Responsibilities

• Counsels patients with financial problems and determines eligibility for lower fees.
• Answers questions on fees and insurance coverage; audits charts as needed.
• Obtains and verifies third-party insurance information; enters data in Axium.
• Reviews treatment plans with students and explains portion requiring payment.
• Processes refund requests and prepares clinical adjustment forms.

Skills

Patient accounts

Insurance verification

Customer service

Communication

Microsoft applications

Tools

Axium

Billing systems

Job description

Job Category Staff & Executive - Administrative & Support

Department

Department RSDM - Office of the COO

Overview New Jersey’s academic health center, Rutgers Biomedical and Health Sciences ( RBHS ) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating universitywide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary Rutgers, The State University of New Jersey is seeking a Sr. Financial Counselor within the Office of COO , Operations Department at the Rutgers School of Dental Medicine ( RSDM ).
Under the direction of the Sr. Manager Billing and Collections, the Sr. Financial Counselor is responsible for implementing policies and procedures regarding payment for services rendered to Rutgers School of Dental Medicine patients to ensure that all accounts remain current.
Essential Duties and Responsibilities include the following:

• Counsels patients who are experiencing financial problems which may interrupt treatment. Reviews patients’ financial information to see if they meet the qualifications for a lower fee schedule.
• Answers any questions patients have concerning the fees charged for their treatment. Audits patients’ charts as needed.
• Answers questions students and patients have concerning the patients’ insurance coverage.
• Obtains third party insurance information from patients and verifies eligibility. Scans and enters insurance information in Axium. Helps resolve any issues patients have concerning insurance reimbursement.
• Reviews patients’ treatment plans with students, explains to the students which portion of the treatment has to be paid before the student continues with treatment or sends the case to the lab.
• Completes all refund requests after reviewing the patients’ charts and transaction records to ensure that a refund is in order.
• Prepares clinical adjustment forms after a review of patients’ records and submits them to the Manager of Patient Business Services for processing.

FLSA Nonexempt

Grade 192

Salary Details

Minimum Salary 29.670

Mid Range Salary 30.170

Maximum Salary 31.080

Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status Full Time

Working Hours 37.5

Standard Hours 37.50

Daily Work Shift Day

Work Arrangement This position requires a fully on-site work arrangement.

Union Description Teamsters 97

Payroll Designation PeopleSoft

Seniority Unit

Terms of Appointment Staff - 12 month

Position Pension Eligibility PERS

Qualifications

Minimum Education and Experience

• A minimum of five (5) years of Patient Accounts experience required.

Certifications/Licenses Required Knowledge, Skills, and Abilities

• Prior front-end experience in multi-disciplinary operations including hands on experience in the handling of various managed care insurances required.
• Experience with provider credentialing required.
• Must have excellent customer service skills, professional phone and communication skills to respond to patient inquiries and excellent attention to detail.
• Proficient in various Microsoft Applications including Word, Excel, and Billing Systems.

Preferred Qualifications

• Knowledge of dental billing, treatments and dental terminology an asset.
• Experience with AxiUm Dental Management Software would be a plus.
• Previous experience with patient collections would be a plus.

Physical Demands and Work Environment

• PHYSICAL DEMANDS : Standing, walking and talking.
• WORK ENVIRONMENT : Clinic operation. Loud noise.

Posting Number 26ST1890

Special Instructions to Applicants

Regional Campus Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus Newark (RBHS)

City Newark

State NJ

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a High School diploma?
  • Yes
  • No
• * Do you have a minimum of five (5) years of Patient Accounts experience?
  • Yes
  • No

Required Documents

• Resume/CV

Optional Documents

• Cover Letter/Letter of Application

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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