Sr. Customer Service Representative

TCS & Associates; Illinois; On-site; USD 42,000 - 64,000; Full time

Job summary

TCS & Associates is seeking a Customer Service Representative in a growing manufacturing environment. You will be the main contact for customers, process orders, and coordinate with sales, production, purchasing, and shipping to ensure on-time delivery.

We value strong communication, attention to detail, and leadership potential as the company expands. This role offers an opportunity to build a long-term career beyond answering phones and entering orders, with room to grow within the customer

Qualifications

• 5+ years of customer service, inside sales, account management, or order management experience in a manufacturing or industrial environment.
• Excellent communication and organizational skills.
• Strong problem-solving ability and attention to detail.
• Ability to work effectively with multiple departments.
• Experience using ERP systems and Microsoft Office.
• A positive, team-first attitude with a desire to lead by example.
• Demonstrated leadership experience—or clear leadership potential is highly valued.

Responsibilities

• Build strong relationships with customers and serve as their primary point of contact.
• Process orders accurately and efficiently.
• Coordinate with sales, production, purchasing, and shipping to ensure on-time delivery.
• Resolve customer concerns with professionalism and urgency.
• Track orders, communicate updates, and proactively solve problems.
• Continuously look for ways to improve the customer experience and internal processes.

Skills

Communication skills

Organizational skills

Problem solving

Team collaboration

Leadership potential

ERP systems experience

MS Office experience

Tools

ERP systems

Microsoft Office

Job description

Job Description

We are a growing manufacturer seeking an experienced Customer Service Representative who is passionate about delivering outstanding customer service and enjoys working in a fast-paced manufacturing environment.

This position is more than a traditional customer service role.We are looking for someone with strong communication skills, excellent attention to detail, and the leadership potential to grow as our company continues to expand.

What You'll Do

• Build strong relationships with customers and serve as their primary point of contact.
• Process orders accurately and efficiently.
• Coordinate with sales, production, purchasing, and shipping to ensure on-time delivery.
• Resolve customer concerns with professionalism and urgency.
• Track orders, communicate updates, and proactively solve problems.
• Continuously look for ways to improve the customer experience and internal processes.

What We're Looking For

• 5+ years of customer service, inside sales, account management, or order management experience in a manufacturing or industrial environment.
• Excellent communication and organizational skills.
• Strong problem-solving ability and attention to detail.
• Ability to work effectively with multiple departments.
• Experience using ERP systems and Microsoft Office.
• A positive, team-first attitude with a desire to lead by example.
• Demonstrated leadership experience—or clear leadership potential is highly valued.

What Makes This Opportunity Different

We are not just hiring someone to answer phones and enter orders. We are looking for someone who wants to build a career. The right candidate will have the opportunity to take on increasing responsibility and help shape the future of our customer service department as the company continues to grow.

If you are someone who enjoys taking ownership, improving processes, mentoring others, and delivering an exceptional customer experience, we'd like to meet you.

Company Description

We are a privately held, growing niche manufacturer seeking passionate service professionals to join our growing team. We offer stability and a positive, team environment.