Sr Customer Service Representative

Motion; Eden Prairie (MN); On-site; USD 37,277 - 48,519; Full time

Job summary

Motion is seeking a Senior Customer Service Representative in Eden Prairie, MN to respond to complex inquiries, provide quotes, and process orders with accuracy. You will build and broaden relationships with customers, ensuring their needs are understood and met while guiding junior team members.

With five+ years in customer service and a proven ability to negotiate while maintaining profitability, you will manage orders, inventory coordination, and returns as needed in a fast-paced environment.

Qualifications

• High school diploma or GED with five or more years of related experience.
• Excellent communication skills, both written and verbal.
• Strong product knowledge and negotiation abilities.
• Reliability, organization, and attention to detail.

Responsibilities

• Responds to complex customer inquiries and provides quotes.
• Places customer orders via telephone, fax, email, or walk-in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price within parameters.
• Maintains appropriate inventory levels and expedites backorders; sources products as needed.
• Coaches, guides, and supports less experienced Customer Service Representatives.

Skills

Excellent communication

Reliability & detail orientation

Multi-tasking skills

Excellent computer skills

Negotiation skills

Strong product knowledge

Education

High school diploma or GED

Job description

## Sr Customer Service RepresentativeApplyremote type: On-Sitelocations: Eden Prairie, MN, USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\_0000022909MotionAi brings together the leading high-tech automation solution providers for industrial automation across the United States. Our expertise includes emerging automation technologies with focused disciplines in robotics, motion control, machine vision, digital networking/IIoT (Industrial Internet of Things), industrial framing, pneumatics, and custom mechatronic systems. MotionAi provides best-in-class engineered systems, products, and services to a variety of industries highlighting a few which include Semiconductor, Pharmaceutical, Life Sciences, Medical, Logistics, Food & Beverage, Packaging, Automotive, and Aerospace.**SUMMARY:**Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.**JOB DUTIES*** Responds to complex customer inquires regarding products, provides quotes, and handles order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* May handle customer returns.* May be assigned to one customer.* Provides coaching, guidance, and direction to less experienced Customer Service Representatives.* Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.* May be responsible for quality and/or safety in the branch.* Performs other duties as assigned.**EDUCATION & EXPERIENCE*** Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Excellent communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Excellent computer skills.* Excellent negotiation skills.* Strong product knowledge.**LICENSES & CERTIFICATIONS:**Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.**COMPANY INFORMATION:**Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.* Pay: $27.06 - $35.22 / hour