Motion Automation Intelligence- Customer Service Representative

Motion; Eden Prairie (MN); On-site; USD 27,400 - 34,274; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick leave

Holiday pay

Job summary

A leading automation solutions provider in Eden Prairie is hiring a Customer Service Representative responsible for fulfilling orders and managing customer inquiries. Candidates should possess strong communication skills and attention to detail. The role offers a competitive pay range of $19.89 - $24.88 per hour and comes with comprehensive benefits including healthcare, 401(k), and vacation. Experience in customer service is preferred, but not mandatory.

Qualifications

• High school diploma or GED required.
• Zero to three years of related experience preferred.
• Strong written, verbal, and listening communication skills.

Responsibilities

• Handle customer inquiries and manage incoming calls.
• Fulfills customer orders and negotiates sale prices.
• Build customer relationships to drive repeat business.
• Ensure inventory levels are maintained.
• Partner with Account Representatives for customer satisfaction.

Skills

Reliability

Organization

Attention to detail

Strong communication skills

Multi-tasking

Time management

Moderate computer skills

Education

High school diploma or GED

Job description

.Motion Automation Intelligence- Customer Service Representative page is loaded## Motion Automation Intelligence- Customer Service Representativeremote type: On-Sitelocations: Eden Prairie, MN, USAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R26\_0000010539MotionAi brings together the leading high-tech automation solution providers for industrial automation across the United States. Our expertise includes emerging automation technologies with focused disciplines in robotics, motion control, machine vision, digital networking/IIoT (Industrial Internet of Things), industrial framing, pneumatics, and custom mechatronic systems. MotionAi provides best-in-class engineered systems, products, and services to a variety of industries highlighting a few which include Semiconductor, Pharmaceutical, Life Sciences, Medical, Logistics, Food & Beverage, Packaging, Automotive, and Aerospace.**SUMMARY:** Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.**JOB DUTIES:** • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • Partners with Account Representatives to ensure customer satisfaction. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • May handle customer returns. • Performs other duties as assigned.**EDUCATION & EXPERIENCE:** Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES:** • Reliability, organization, and attention to detail required. • Strong communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. • Product knowledge is preferred.**COMPANY INFORMATION:** Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.* Pay: $19.89 - $24.88 / houror create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.