Sr Customer Service Representative

Motion Industries (MOT); Bangor (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Tuition reimbursement

Vacation pay

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Senior Customer Service Representative to respond to complex inquiries, quote products, and enter orders. You will negotiate prices within approved parameters to support gross profit and maintain strong customer relationships for repeat business.

In this role you will help manage inventory, expedite backorders, and coordinate shipping methods. A high school diploma and 5+ years of related experience are preferred; driving record is a plus.

Qualifications

• High school diploma or GED and five or more years of related experience.
• Reliable, organized, detail-oriented with strong communication and negotiation abilities.
• Proficient with computer systems and product knowledge.

Responsibilities

• Respond to complex customer inquiries, provide quotes, and enter orders.
• Place customer orders via phone, fax, email, or in-person.
• Negotiate price within parameters to influence gross profit.
• Build and maintain customer relationships to drive repeat business.
• Ensure inventory levels and backorders are managed.
• Assist customers with returns and resolve problems.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

5+ years related experience

Tools

None listed

Job description

SUMMARYUnder limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.JOB DUTIESResponds to complex customer inquires regarding products, provides quotes, and handles order entry.Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.Orders items to ensure appropriate inventory levels are maintained for customers.Expedites backorders. May pull inventory and prepare order for shipment to customer.Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.Determines the most cost effective shipping method for customer orders.May handle customer returns.May be assigned to one customer.Provides coaching, guidance, and direction to less experienced Customer Service Representatives.Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.May be responsible for quality and/or safety in the branch.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESReliability, organization, and attention to detail required.Excellent communication skills including written, verbal, and listening.Ability to multi-task and time management skills required.Excellent computer skills.Excellent negotiation skills.Strong product knowledge.LICENSES & CERTIFICATIONSExcellent driving record preferred. All company vehiclesare subject to continuous video monitoring.COMPENSATION$23.37 - $30.42 (hourly)Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.ANY INFORMATIONMotion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.