Sr Customer Service Representative

Motion Industries (MOT); Tukwila (WA); On-site; USD 59,000 - 76,000; Full time

Job summary

Motion Industries seeks a Sr Customer Service Representative to respond to inquiries, provide quotes, and process orders. You will negotiate prices, influence gross profit, and build lasting customer relationships to drive repeat business.

The role requires strong communication, organization, and multi-tasking skills, with attention to detail and reliable execution. Responsibilities include expediting backorders, sourcing products across inventories, and selecting cost-effective shipping methods

Qualifications

• High school diploma or GED with 3–5 years related experience.
• Excellent written and verbal communication.
• Ability to multi-task and manage time effectively.
• Strong negotiation and product knowledge kept current.

Responsibilities

• Respond to customer inquiries regarding products, provide quotes and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influence gross profit through negotiating sale and purchase prices within parameters.
• Build customer relationships to drive repeat business and process improvements.
• Expedite backorders and prepare orders for shipment.
• Source products from various inventories and determine cost-effective shipping.

Skills

Reliability

Organization

Attention to detail

Excellent communication

Multi-tasking

Time management

Strong computer skills

Strong negotiation

Basic product knowledge

Education

High School Diploma or GED

3–5 years related experience

Job description

SUMMARY: Under general supervision, the Sr Customer Service Representative ensures customer expectations are accurately determined and are fully met. The Sr Customer Service Representative may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).COMPENSATION: $28.29 - $36.82/HourJOB DUTIES :Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.Orders items to ensure appropriate inventory levels are maintained for customers.May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.Expedites backorders. May pull inventory and prepare order for shipment to customer.Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.Determines the most cost effective shipping method for customer orders.May handle customer returns.May support specific customer(s).Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESReliability, organization, and attention to detail required.Excellent communication skills including written, verbal, and listening.Ability to multi-task and time management skills required.Strong computer skills.Strong negotiation skills.Basic product knowledge.PHYSICAL DEMANDS:LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.SUPERVISORY RESPONSIBILITY: No Supervisory ResponsibilityBUDGET RESPONSIBILITY: NoCOMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.