Sr Customer Service Representative

Motion; Bangor (ME); On-site; USD 32,000 - 41,000; Full time

Job summary

Motion Industries is seeking a Senior Customer Service Representative in Bangor, ME to respond to customer inquiries, place orders, and ensure accurate fulfillment. The role requires deep product knowledge and the ability to guide less experienced staff while driving customer satisfaction.

The position emphasizes relationship development, pricing guidance within policy, and coordinating with internal teams to maintain stock levels and timely shipments.

Qualifications

• Requires high school diploma or GED and 5+ years related experience.
• Strong negotiation and communication skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Respond to complex inquiries, provide quotes, and handle order entry.
• Place orders by phone, fax, email, or walk-in (counter sales).
• Influence gross profit through price negotiations within parameters.
• Build relationships to drive repeat business and process improvements.
• Manage inventory levels and expedite backorders as needed.
• Coach and guide junior Customer Service Representatives and assist with customer needs.

Skills

Customer service

Negotiation

Communication skills

Time management

Attention to detail

Product knowledge

MS Office

Education

High school diploma or GED

Job description

Summary

Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

Job Duties

• Responds to complex customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May be assigned to one customer.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Performs other duties as assigned.

Education & Experience

• Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.

Licenses & Certifications

Excellent Driving Record Preferred. All Company Vehicles are subject to continuous video monitoring.

Compensation

$23.37 - $30.42 (hourly)

Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Any Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Equal Opportunity Statement

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.