Sr. Customer Service Representative- Belting

Motion Industries (MOT); Denver (CO); On-site; USD 37,000 - 48,000; Full time

Job summary

Motion Industries seeks a Senior Customer Service Representative to respond to customer inquiries and place orders to ensure needs are accurately met. The role requires in-depth product knowledge and guides less experienced reps while developing relationships for repeat business.

Responsibilities include order entry by multiple channels, pricing negotiations within policy to protect gross profit, inventory support, backorder expediting, product sourcing, shipping method selection, returns

Qualifications

• High school diploma or GED required.
• Five or more years of related experience.
• Excellent communication skills and ability to multi-task.
• Strong product knowledge and negotiation skills.
• Reliable, detail-oriented and well organized.
• Proficient computer skills and effective listening.

Responsibilities

• Place customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influence gross profit through price negotiation within parameters.
• May adjust non-contract pricing to meet customer needs while maximizing profit.
• Build customer relationships to drive repeat business and process improvements.
• Maintain inventory levels and expedite backorders as needed.
• Source products from branch, distribution center, or suppliers.
• Determine cost-effective shipping methods for orders.
• Handle customer returns and assist less experienced staff.
• Provide quotes and respond to complex inquiries.

Skills

Excellent communication

Time management

Negotiation

Product knowledge

Attention to detail

Computer literacy

Organizational skills

Customer service experience

Education

High school diploma or GED

Tools

Microsoft Office

ERP system knowledge

Job description

SUMMARY:Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.JOB DUTIESPlaces customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.Orders items to ensure appropriate inventory levels are maintained for customers.May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.Expedites backorders. May pull inventory and prepare order for shipment to customer.Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.Determines the most cost effective shipping method for customer orders.May handle customer returns.May be assigned to one customer.Provides coaching, guidance, and direction to less experienced Customer Service Representatives.Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.May be responsible for quality and/or safety in the branch.Performs other duties as assigned.Responds to complex customer inquires regarding products, provides quotes, and handles order entry.EDUCATION & EXPERIENCETypically requires a high school diploma or GEDFive (5) or more years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESExcellent communication skills including written, verbal, and listening.Ability to multi-task and time management skills required.Excellent computer skills.Excellent negotiation skills.Strong product knowledge.Reliability, organization, and attention to detail required.COMPANY INFORMATION:Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.Pay: $27.06 - $35.22 / hourNot the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.