Sr. Customer Manager - Kroger (Frozen)

Mars Incorporated in; Cincinnati (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Mars University access

Learning & development support

Industry-competitive salary & bonus

Job summary

Mars Snacking is seeking a Sr. Customer Manager for Kroger (Frozen) within the Finance function. You will lead development and execution of key account strategies, creating and applying 3-year plans to accelerate category growth with Mars products across Kroger locations.

You’ll partner with Mars sales and marketing to drive distribution, optimize profitability, and manage broker relationships, leveraging syndicated data to inform decisions and deliver incremental shelf space.

Qualifications

• 5 years of CPG account management or marketing experience in retail.
• Bachelor's degree required; advanced degree preferred.
• Valid driver's license with ability to drive ~50% of the time.
• Experience with syndicated data sources: IRI, Nielsen, etc.
• Experience in value channel, key account management, category management, shopper insights, or broker management within CPG.

Responsibilities

• Delivering Operating Plans: develop 3-year customer business plans with trends, NSV, operating profit and ROI.
• Developing sales strategies across Kroger sites; manage product distribution and shelf space.
• Customer/broker relationship management: coordinate with Kroger, brokers and Mars teams for forecasting and order fulfillment.
• Translate customer vision into winning propositions and develop innovation pipelines within Mars teams.

Skills

CPG account management

Retail marketing experience

Syndicated data experience

Key account management

Driver's license

Education

Bachelor's degree

Advanced degree preferred

Job description

Sr. Customer Manager - Kroger (Frozen) (Finance)

Job Description

Accelerator, a global Division of Mars Snacking, is on the front line of unlocking growth across high-potential categories and brands to fuel what's next for Snacking. It's home to both emerging and enduring brands, including KIND, TRÜ FRÜ, NATURE'S BAKERY, RXBAR, EGGO, POP-TARTS and RICE KRISPIE TREATS. Combining the scale of Mars with the agility of a start-up, our Division has the ambition to accelerate the future of snacking by delivering products consumers love today, discovering category-shaping innovations for tomorrow and developing entrepreneurial teams whose impact will last for generations.
We're looking for passionate talent who dare to dream big, agile collaborators who talk straight and decide fast, and driven performers with a growth mindset. We're proudly part of Mars, while also building something boldly different. If this inspires and energizes you, you've found the right place where you can do cool things with fun people for one of the biggest snacking companies in the world!

As a Key Account/Customer Development/Management Sr. Manager at Mars, you would be responsible for leading development and execution of key account strategies for our [Insert Customer Name] across our [Insert Product Name] of products. This position will create, implement, and run short- and long-term strategic business plans to accelerate customer, category, and Mars [Insert Business Segment] growth.

What are we looking for

• 5 years of CPG account management or marketing experience within a retail setting.
• You'll also need to hold a Bachelor's degree; advanced degree preferred
• You'll need a valid driver's license and clean driving record with ability to drive 50% of the time
• Previous experience working with syndicated data sources: IRI, Nielsen, etc.
• Experience in value channel, key account management, category management, shopper insights, or broker management within CPG strongly preferred.

What will be your key responsibilities

• Delivering Operating Plans: You'll develop 3-year customer business plans inclusive of business trends, latest innovation, base assumptions, market share, NSV, operating profit and ROI on Trade insights.
• Developing Strategies: You'll also establish sales strategies across Kroger local retail sites in partnership with Mars sales teams to manage product distribution, merchandising, and secure incremental shelf space, product promotional placement and account profitability using a broad range of data sources.
• Customer / Broker Relationship Management: You'll liaise across Kroger entities, broker financial parties, and Mars teams to streamline go-to-customer strategies, forecast accuracy, order management/fulfillment, S&OP planning, and customer score card delivery.
• Innovation: Translate customer vision into winning propositions and develop innovation pipelines within Mars's internal Marketing and Customer Marketing teams.

What can you expect from Mars

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• A strong focus on learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

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