Sr. Customer Manager - Kroger (Frozen)

Mars, Incorporated and its Affiliates; Cincinnati (OH); On-site; USD 120,000 - 170,000; Full time

Job summary

Mars, Incorporated and its Affiliates is seeking a Sr. Manager in Key Account/Customer Development to lead development and execution of strategic plans across major retailers.

The role focuses on accelerating customer growth, category expansion, and Mars business segments through collaborative strategy and data-driven decision making. You will drive 3-year business plans, manage distributor relationships, and partner with Mars sales teams to optimize distribution, promotions, and profitability

Qualifications

• 5 years of CPG account management or marketing experience in a retail setting.
• Bachelor’s degree required; advanced degree preferred.
• Valid driver’s license and clean driving record; ability to drive 50% of the time.
• Experience with syndicated data sources: IRI, Nielsen, etc.
• Experience in value channel, key account management, category management, shopper insights, or broker management within CPG preferred.

Responsibilities

• Delivering Operating Plans: develop 3-year customer business plans with trends, innovation, base assumptions, market share, NSV, operating profit and ROI.
• Developing Strategies: establish sales strategies across Kroger local retail sites with Mars teams for product distribution, merchandising, shelf space, promotions and profitability.
• Customer/Broker Relationship Management: liaise with Kroger entities, broker parties, and Mars teams to streamline go-to-customer strategies, forecast, orders, S&OP, and scorecards.
• Innovation: translate customer vision into propositions and develop pipelines within Mars Marketing teams.

Skills

CPG account mgmt

Retail experience

Data-driven

Strategic thinking

Team leadership

Education

Bachelor's degree

Advanced degree preferred

Tools

IRI data sources

Nielsen data sources

Job description

Job Description:

Accelerator, a global Division of Mars Snacking, is on the front line of unlocking growth across high-potential categories and brands to fuel what’s next for Snacking. It’s home to both emerging and enduring brands, including KIND, TRÜ FRÜ, NATURE’S BAKERY, RXBAR, EGGO, POP-TARTS and RICE KRISPIE TREATS. Combining the scale of Mars with the agility of a start-up, our Division has the ambition to accelerate the future of snacking by delivering products consumers love today, discovering category-shaping innovations for tomorrow and developing entrepreneurial teams whose impact will last for generations.
We’re looking for passionate talent who dare to dream big, agile collaborators who talk straight and decide fast, and driven performers with a growth mindset. We’re proudly part of Mars, while also building something boldly different. If this inspires and energizes you, you’ve found the right place where you can do cool things with fun people for one of the biggest snacking companies in the world!

As a Key Account/Customer Development/Management Sr. Manager at Mars, you would be responsible for leading development and execution of key account strategies for our [Insert Customer Name] across our [Insert Product Name] of products. This position will create, implement, and run short- and long-term strategic business plans to accelerate customer, category, and Mars [Insert Business Segment] growth.

What are we looking for

• 5 years of CPG account management or marketing experience within a retail setting.
• You’ll also need to hold a Bachelor’s degree; advanced degree preferred
• You’ll need a valid driver’s license and clean driving record with ability to drive 50% of the time
• Previous experience working with syndicated data sources: IRI, Nielsen, etc.
• Experience in value channel, key account management, category management, shopper insights, or broker management within CPG strongly preferred.

What will be your key responsibilities

• Delivering Operating Plans: You’ll develop 3-year customer business plans inclusive of business trends, latest innovation, base assumptions, market share, NSV, operating profit and ROI on Trade insights.
• Developing Strategies: You’ll also establish sales strategies across Kroger local retail sites in partnership with Mars sales teams to manage product distribution, merchandising, and secure incremental shelf space, product promotional placement and account profitability using a broad range of data sources.
• Customer / Broker Relationship Management: You’ll liaise across Kroger entities, broker financial parties, and Mars teams to streamline go-to-customer strategies, forecast accuracy, order management/fulfillment, S&OP planning, and customer score card delivery.
• Innovation: Translate customer vision into winning propositions and develop innovation pipelines within Mars’s internal Marketing and Customer Marketing teams.

What can you expect from Mars

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• A strong focus on learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

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