Account Manager

Software Placement Group, SPG; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Software Placement Group, SPG is seeking an Account Manager in a Detroit-area on-site role to lead key customer relationships within a manufacturing environment. You will coordinate RFQs and pricing, drive cross-functional collaboration, and support strategic planning for customer programs.

The role emphasizes voice-of-the-customer alignment, proactive issue resolution, and ongoing account development across engineering, quality, and supply chain teams.

Qualifications

• Account management experience within a manufacturing environment.
• Automotive OEM, Tier 1 or Tier 2 supplier experience.
• RFQ ownership, quotation preparation, and proposal management.
• Commercial experience including pricing, contract discussions, profitability reviews, and customer negotiations.
• Ability to work cross-functionally with Engineering, Quality, Purchasing, Supply Chain, Operations, and Manufacturing teams.
• Experience managing customer issues, quality concerns, engineering changes, and ongoing account support.
• Strong customer relationship management and communication skills.
• Proficiency in ERP systems, Microsoft Excel, and business reporting tools.
• Experience conducting business reviews, forecasting, and account planning.
• Some travel required.

Responsibilities

• Manage and strengthen existing customer relationships.
• Serve as the voice of the customer internally and the voice of the company externally.
• Coordinate RFQs, quotations, pricing activities, and customer requests.
• Partner with internal departments to resolve quality, delivery, and commercial issues.
• Conduct account reviews, forecasting, and strategic planning activities.
• Monitor customer satisfaction and identify opportunities to improve account performance.
• Ensure successful communication and collaboration throughout the product lifecycle.

Skills

Account management

Manufacturing

OEM/Tier experience

RFQ ownership

Pricing & negotiations

Cross-functional collaboration

Quality issues

ERP proficiency

Excel & reporting

Forecasting & planning

Travel readiness

Tools

ERP systems

Excel

Reporting tools

Job description

Location: Detroit, MI | Schedule: Full-time, on-site

Overview

An established manufacturing company is seeking an Account Manager to serve as the primary point of contact for key customer accounts. This role is central to building long‑term customer relationships, supporting commercial activities, and coordinating with internal teams to ensure successful execution of customer programs.

What you'll do

• Manage and strengthen existing customer relationships
• Serve as the voice of the customer internally and the voice of the company externally
• Coordinate RFQs, quotations, pricing activities, and customer requests
• Partner with internal departments to resolve quality, delivery, and commercial issues
• Conduct account reviews, forecasting, and strategic planning activities
• Monitor customer satisfaction and identify opportunities to improve account performance
• Ensure successful communication and collaboration throughout the product lifecycle

Required qualifications

• Account management experience within a manufacturing environment
• Automotive OEM, Tier 1, or Tier 2 supplier experience
• RFQ ownership, quotation preparation, and proposal management
• Commercial experience including pricing, contract discussions, profitability reviews, and customer negotiations
• Ability to work cross-functionally with Engineering, Quality, Purchasing, Supply Chain, Operations, and Manufacturing teams
• Experience managing customer issues, quality concerns, engineering changes, and ongoing account support
• Strong customer relationship management and communication skills
• Proficiency in ERP systems, Microsoft Excel, and business reporting tools
• Experience conducting business reviews, forecasting, and account planning
• Some travel required

Why this role

This position offers the opportunity to own key customer relationships and play a central role in supporting long‑term business objectives within a manufacturing environment.