Sr. Customer Enablement Practitioner - Integrations

ringcentral; United States; On-site; USD 135,000 - 180,000; Full time

Job summary

RingCentral is seeking a Sr. Customer Enablement Practitioner, a hands-on technical expert who will build, configure and troubleshoot production environments.

You will lead complex API integration engagements from start to finish, with TSMs and customers, delivering architecture, data model discussions and successful deployments. You will own API integration architecture, review CRM/ERP data flows, and mentor teams on middleware and iPaaS solutions such as MuleSoft or Boomi.

Qualifications

• Minimum 8 years of hands-on technical work in CCaaS post-sales or professional services.
• Expertise in API integration design within enterprise environments.
• Experience with CRM/ERP integrations; data models and API orchestration.
• Strong ability to discuss architectural trade-offs and retries.

Responsibilities

• Act as pull-in specialist for TSMs on complex configurations, API integration architecture, advanced feature adoption, or platform optimization.
• Lead focused, time-bound customer discovery sessions, configuration reviews, and design workshops, delivering actionable recommendations via formal written findings.
• Platform health checks: assess deployment against business requirements, identify gaps, risks, and missed capabilities within RingCentral environments.
• Technical consultation on complex scenarios including API reviews, CRM/ERP integration patterns, and platform scripting.
• Present technical findings and recommendations to both technical leads and senior business stakeholders.

Skills

API integration design

CCaaS/UCaaS

REST API

CRM/ERP integrations

Scripting & automation

Tools

MuleSoft

Boomi

RingCX Studio scripting

Job description

Say hello to opportunities.

If you're looking to be part of what's next in communication, you're in the right place.

At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio-AIR, AVA, and ACE-brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we're building the future of AI-powered business communications.

This is where you and your skills come in. We're currently looking for a Sr. Customer Enablement Practitioner. This role is for a hands‑on technical expert, not a general consultant or relationship manager. You will be building, configuring, and troubleshooting production environments. We value the insight gained from overcoming technical challenges and mistakes, as this experience directly benefits the customers you support.

As a Sr. Customer Enablement Practitioner, you will provide deep domain expertise when a Technical Success Manager (TSM) identifies a complex customer need. Engagements range from targeted consultations and health checks to AI workflow design and optimization programs. These projects have specific scopes, costs, and timelines. While the TSM manages the overall customer relationship, you will lead the technical engagement from start to finish.

To qualify, you must demonstrate specific, verifiable expertise in API and integration design within enterprise environments. This role requires personal accountability for delivery—simply building a solution isn't enough. You should be prepared to discuss data models, API orchestration, and architectural trade-offs.

To succeed in this role you must have experience in:

Professional Experience

Minimum 8 years of hands‑on technical work in CCaaS post-sales, professional services, or solutions engineering, with direct responsibility for integration design and delivery. This includes experience on the vendor side (UCaaS/CCaaS) or on the enterprise/client side in a hands‑on technical capacity.

Technical Core

Personal ownership of CRM and ERP integrations for enterprise contact centers. Able to walk through the data model, API calls made, failure modes, automation scripting/workflows, and architectural decisions.

Integration Mastery

REST API fluency; has written API calls, read documentation critically, debugged integration failures, and designed retry/error handling logic. Experience with RingCX Studio scripting or equivalent CCaaS scripting platforms.

Platform Expertise

Middleware and iPaaS experience; has designed or assessed MuleSoft, Boomi, or equivalent integrations in a CCaaS context. Proven ability to recover integrations that failed in production.

Certifications

Relevant platform certifications strongly preferred: RingCentral certifications, NICE CXone, Genesys, Five9, Salesforce, ServiceNow, or equivalent.

Verifiable Track Record

A documented professional history detailing project scopes, systems touched, mistakes learned from, and outcomes delivered that a technical interviewer can interrogate.

Job Responsibilities

Customer Engagements

Specialized Resource: Act as a pull‑in specialist for TSMs on complex configurations, API integration architecture, advanced feature adoption, or platform optimization.

Strategic Workshops

Lead focused, time‑bound customer discovery sessions, configuration reviews, and design workshops, delivering actionable recommendations via formal written findings.

Platform Health Checks

Assess deployment against business requirements, identifying gaps, risks, and missed capabilities in the customer's RingCentral environment.

Technical Consultation

Consult on complex scenarios including API reviews, CRM/ERP integration patterns, and platform scripting.

Professional Presentation

Present technical findings and recommendations to both technical leads and senior business stakeholders.

Product Feedback

Gap Documentation: Document recurring product gaps, configuration limitations, and customer‑requested capabilities observed across engagements.

Feedback Integration

Submit structured input through the SME-to-Product feedback channel after each engagement.

Beta Participation

Participate in product beta programs and early access initiatives within your specialty lane.

Internal Knowledge

Domain Proficiency: Maintain current, deep knowledge of your specialty lane across all RingCentral products.

Knowledge Contribution: Contribute to all knowledge resources for RingCentral teams.

Competitive Analysis

Stay current on competitive platform capabilities (NICE CXone, Genesys, Five9, Zoom) within your domain.

How You Work

Exceptional Communication: You communicate with a professional, cordial, and personable demeanor in all interactions.

Ownership and Accountability: You take full responsibility for your tasks and communication, ensuring complete follow‑th