Sr. Customer Care Professional

Jobgether; Lorida (FL); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Wellness programs

HSA/FSA

Tuition reimbursement

Paid time off

Paid holidays

Life and disability insurance

EAP

Remote work flexibility

Flexible scheduling

Job summary

Jobgether is seeking a Sr. Customer Care Professional in the United States, with a focus on third-party liability and subrogation. You will conduct professional customer interviews, verify information, resolve issues, and maintain precise case documentation while navigating multiple systems.

Remote flexibility is available for eligible U.S. states, and the role emphasizes collaboration, problem-solving, and continuous learning.

Qualifications

• Experience in handling customer inquiries and resolving issues.
• Ability to conduct professional customer interviews and document information accurately.
• Familiarity with HIPAA and privacy requirements.

Responsibilities

• Handle inbound/outbound inquiries related to third-party liability and subrogation.
• Conduct professional interviews to collect and verify information on accidents, injuries, and claims.
• Resolve issues and determine next steps per procedures; update case information in multiple systems.

Skills

Customer service

Communication

Problem solving

Attention to detail

Time management

Team collaboration

HIPAA compliance

Education

High school diploma or GED

Tools

Windows OS

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Customer Care Professional based in the United States.

Join a customer-focused team dedicated to improving healthcare payment accuracy and helping individuals navigate complex insurance-related inquiries. In this role, you will serve as a primary point of contact, supporting customers with questions related to third-party liability and subrogation. You will conduct professional interviews, gather and verify information, resolve concerns, and maintain accurate case documentation. Working in a fast-paced, technology-driven environment, you will use multiple systems to deliver efficient, high-quality service. This opportunity is ideal for a resourceful communicator who enjoys problem-solving, collaboration, and continuous learning. The position offers remote flexibility for candidates residing in eligible U.S. states.

Accountabilities:

• Handle inbound and outbound customer inquiries related to potential third-party liability and subrogation matters.

• Conduct professional customer interviews to collect, verify, and document information about accidents, injuries, insurance coverage, and related claims.

• Assess customer needs, research inquiries, resolve issues, and determine appropriate next steps in accordance with established procedures.

• Navigate multiple computer applications simultaneously while communicating with customers and updating case information.

• Maintain complete, accurate, and timely records of all customer interactions.

• Protect sensitive information and comply with HIPAA requirements, applicable privacy regulations, and internal policies.

• Meet established productivity, service quality, attendance, and schedule adherence targets.

• Collaborate with internal teams and business partners to address customer concerns and support recovery initiatives.

• Identify opportunities to improve processes and customer experiences, sharing constructive feedback with leadership.

• Provide guidance, training, or mentoring to less experienced colleagues when needed.

Requirements

• High school diploma or GED equivalent.

• At least one year of customer service experience involving issue resolution, or one year of office experience using telephone and computer systems as primary work tools.

• Current authorization to work in the United States.

• Residence in Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, or Michigan at the time of hire and throughout employment.

• Availability to work full-time, Monday through Friday, from 10:30 a.m. to 7:00 p.m. Central Time .

• Proficiency with Windows-based applications and the ability to learn new systems and technologies quickly.

• Ability to navigate multiple applications while speaking with customers.

• Strong verbal and written communication skills, with a professional and customer-focused approach.

• Demonstrated relationship-building, critical-thinking, and problem-resolution abilities.

• Strong attention to detail, organizational skills, and the ability to manage competing priorities in a fast-paced, team-oriented environment.

Benefits

• Comprehensive medical, dental, and vision coverage.

• Wellness programs and resources to support healthy living.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

• Tuition reimbursement opportunities to support professional development.

• Paid time off to recharge and maintain work-life balance.

• Paid holidays and sick time.

• Leave options to support important life events.

• Life and disability insurance.

• Optional supplemental coverage, including critical illness, accident, hospital indemnity, legal services, and identity protection.

• Employee Assistance Program (EAP), providing free and confidential counseling and support.

• Remote work flexibility for eligible positions.

• Flexible scheduling opportunities in select roles.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice:

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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