Sr. Customer Assistance Representative - Lakeport

Enterprise; Lakeport (CA); Presencial; USD 22.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits Package

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Descripción de la vacante

Enterprise Mobility is hiring for a full-time customer service role at our Lakeport, CA location. The position involves taking reservations, providing information, and assisting customers in person and over the phone.

You will handle returns, check-ins, and various administrative tasks while promoting our services and maintaining a high level of service. The role requires a high school diploma or GED (some college preferred), at least 1 year of relevant experience, a valid driver’s license, and

Formación

• High school diploma or GED required.
• Some college preferred.
• At least 1 year of customer service retail or administrative support experience.
• Valid driver's license required.
• Authorized to work in the United States without sponsorship now or in the future.
• Schedule Monday–Friday 8am–5pm.
• Must be at least 18 years old.

Responsabilidades

• Take incoming calls for reservations, rate quotes, and general questions; provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and vendors.
• Manage outgoing calls for callbacks, ARs and miscellaneous calls as assigned.
• Provide high level customer service by assisting customers and assessing rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Process returns, check-ins and exit kiosk transactions.
• Market the company while picking up or dropping off customers safely and courteously.
• Explain rental terms, vehicle features, and other services; may upsell optional protections and upgrades.
• Notify management of vehicle problems and maintenance; perform basic admin and accounting tasks.

Conocimientos

Customer service

Communication

Administrative support

Educación

High school diploma or GED

Some college

Herramientas

Microsoft Office

Descripción del empleo

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Opening available at the following branch location:

• 2199 South Main St Lakeport, CA 95459

This is a full time position with a starting rate of pay $19 / hour based on a hour workweek.

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Insert Schedule: Monday to Friday 8am to 5pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a valid drivers license
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following schedule(s): Monday to Friday 8am to 5pm
• Must be at least 18 years old