Call Center Representative / Pharmacy Tech Support (Remote-Friendly anywhere in the US)

IQVIA; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading healthcare services company as a Pharmacy Technician providing essential support to patients, pharmacies, and medical professionals. This fully remote role offers flexibility and a chance to contribute to healthcare outcomes through patient support programs. Ideal candidates will possess strong communication skills, relevant experience, and a commitment to enhancing client experiences.

Benefits

Remote work opportunity

Diverse corporate culture

Opportunity for conversion to full-time

Qualifications

• 3 years of call center experience required.
• Experience in medical claim processing is a plus.
• HIPAA certification required.

Responsibilities

• Serve as primary contact for patients and medical professionals.
• Provide first-level support for customer requests.
• Document resolution details and escalate issues.

Skills

Customer Service

Problem Solving

Communication

Teamwork

Education

High School Diploma or equivalent

Job description

Employer Industry: Pharmaceutical and Healthcare Services

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for conversion to a full-time employee with the employer
- 100% remote work opportunity, providing flexibility
- Diverse corporate culture that celebrates teamwork and inclusiveness
- Chance to contribute to patient support programs and improve healthcare outcomes

What to Expect (Job Responsibilities):
- Serve as the primary contact for patients, pharmacies, and medical professionals using an Opus Health program
- Provide initial support for customer requests via telephone, email, fax, or other means
- Assess user issues and provide first-level support for problem resolution
- Document resolution details and escalate unresolved issues to appropriate areas
- Recognize operational challenges and suggest recommendations to management

What is Required (Qualifications):
- High School Diploma or equivalent
- Required experience as a Pharmacy Technician
- HIPAA certification
- Minimum of 3 years of call center experience
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bi-lingual (English/Spanish) is a plus

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