Call Center Representative / Pharmacy Tech Support (Remote-Friendly anywhere in the US)

IQVIA; Chandler (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare company is seeking a Pharmacy Technician for a remote position. The role involves providing support for patients and healthcare professionals while ensuring a high level of customer service. Ideal candidates will have experience in pharmacy settings and call centers, along with a commitment to patient outcomes. Comprehensive training is provided, fostering an inclusive corporate culture.

Benefits

Supportive corporate culture

Comprehensive training and support

Opportunity for full-time employment

Qualifications

• Pharmacy Technician experience required.
• HIPAA certified.
• Minimum of 3 years of call center experience preferred.

Responsibilities

• Serve as the primary call center contact for patients, pharmacies, and medical professionals.
• Provide initial support for customer requests via various contact methods.
• Document resolutions and escalate unresolved issues.

Skills

Customer Support

Problem Resolution

Communication

Education

High School Diploma or equivalent

Job description

Employer Industry: Healthcare and Life Sciences

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for conversion to a full-time employee after the contract period
- 100% remote work from home flexibility
- Supportive and inclusive corporate culture fostering teamwork and diversity
- Chance to make a positive impact on patient support and healthcare outcomes
- Comprehensive training and support provided to enhance skills and performance

What to Expect (Job Responsibilities):
- Serve as the primary call center contact for patients, pharmacies, and medical professionals utilizing the program
- Provide initial support for customer requests via telephone, email, fax, or other contact methods
- Assess user issues and deliver first-level support for problem resolution
- Document resolutions and escalate unresolved issues to the appropriate area
- Recognize operational challenges and make recommendations to management as necessary

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Minimum of 3 years of call center experience preferred
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bi-lingual (English/Spanish) is a plus

#Healthcare #CustomerSupport #RemoteWork #PharmacyTechnician #EqualOpportunityEmployer

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.