Call Center Representative / Pharmacy Tech Support (Remote-Friendly anywhere in the US)

IQVIA; Mesa (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the biopharmaceutical and healthcare services sector is seeking a remote call center support representative. This role involves assisting patients and medical professionals, requiring strong customer service and pharmacy technician experience. A diverse corporate culture and opportunities for career advancement are highlighted. Ideal candidates will have a High School Diploma, HIPAA certification, and preferably three years of call center experience.

Benefits

Opportunity for career advancement

Flexible work environment

Diverse corporate culture

Qualifications

• Pharmacy Technician experience required.
• Minimum of 3 years of call center experience preferred.

Responsibilities

• Serve as the primary call center contact for patients and pharmacies.
• Provide initial support for customer requests via various contact methods.
• Assess user issues and deliver first-level support.

Skills

Customer Service

Problem Resolution

Communication

Teamwork

Education

High School Diploma or equivalent

HIPAA certification

Job description

Employer Industry: Biopharmaceutical and Healthcare Services

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for career advancement and potential conversion to a full-time role
- Work remotely from home, providing flexibility in your work environment
- Diverse corporate culture that celebrates teamwork and inclusiveness
- Chance to make a positive impact by supporting patients in need of therapies

What to Expect (Job Responsibilities):
- Serve as the primary call center contact for patients, pharmacies, and medical professionals utilizing the program
- Provide initial support for customer requests via telephone, email, fax, or other contact methods
- Assess user issues and deliver first-level support for problem resolution
- Document resolutions and escalate unresolved issues to appropriate areas
- Suggest operational improvements to management as necessary

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification required
- Minimum of 3 years of call center experience preferred
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bilingual (English/Spanish) is a plus
- Experience in patient support programs or related fields

#Biopharmaceuticals #HealthcareServices #RemoteWork #PatientSupport #CareerOpportunity

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