Sr. Customer Account Manager

The Building People; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical & Rx

Dental

Vision

401(k) Retirement Plan

Life Insurance/AD&D

Long Term Disability and Short-Term

Paid Time Off

Holiday Pay

Job summary

The Building People, LLC, has a full-time Sr. Customer Account Manager opening to support an integrated tenant account management program for current and prospective tenants and to provide marketing support to place tenant organizations in available building space.

Responsibilities include maintaining tenant information, coordinating inquiries across facilities, IT, and other service providers, and developing tenant communications and meeting materials to drive occupancy planning and customer

Qualifications

• Seven years of real estate customer, account, occupancy, or tenant management experience.
• Experience supporting complex institutional, corporate, or government customers.
• Demonstrated ability to coordinate multiple service organizations.
• Strong written, briefing, facilitation, and issue management skills.
• Strong organizational skills and ability to complete multiple complex tasks.

Responsibilities

• Establishing and maintaining a customer account plan for each principal tenant.
• Maintaining tenant organizational information and points of contact.
• Identifying tenants' occupancy, requirements, concerns, and decisions.
• Coordinating tenant inquiries and actions across service providers.
• Supporting tenant onboarding, occupancy, expansion, and departures.
• Developing tenant communications and customer service materials.
• Supporting tenant forums, governance meetings, and reviews.
• Providing early warning of dissatisfaction or risks.

Skills

Tenant management

Account management

Stakeholder coordination

Written and verbal communication

Organizational skills

Job description

The Building People, LLC, has a position open for a full-time Sr. Customer Account Manager The Sr. Customer Account Manager is responsible for supporting and integrated customer account management program for current and prospective tenants and providing marketing support in the client's efforts to place additional tenant organizations in available building space.

Responsibilities:

Account Management

• Establishing and maintaining a customer account plan for each principal tenant.
• Maintaining tenant organizational information and points of contact.
• Identifying each tenant's current occupancy, projected requirements, major concerns, upcoming decisions, and service dependencies.
• Serving as a support point for coordinating tenant inquiries and actions.
• Preparing for and supporting tenant meetings.
• Developing agendas, briefing materials, decision papers, and meeting records.
• Maintaining tenant issue, commitment, decision, and action item logs.
• Tracking issues through resolution or referral to the responsible government unit.
• Coordinating tenant requests involving facilities, security, information technology, finance, or other service providers.
• Supporting tenant onboarding, occupancy, expansion, contraction, and departure activities.
• Developing tenant communications and customer service materials.
• Supporting periodic tenant forums, governance meetings, and account reviews.
• Conducting customer feedback activities approved by the Government.
• Identifying recurring service issues and recommending systemic improvements.
• Providing early warning of tenant dissatisfaction, schedule risks, funding concerns, or unresolved requirements.
• Supporting consistent customer interactions across Agency components.

Prospective Tenant and Space Marketing Support

• Developing and maintaining a federal tenant prospect list.
• Researching potential tenant organization space requirements using Government-approved information.
• Maintaining a prospective tenant pipeline and opportunity tracker.
• Developing building fact sheets, space profiles, stacking diagrams, and presentation materials.
• Coordinating Government approved outreach to prospective federal tenants and relevant real estate organizations.
• Supporting building tours, informational meetings, and requirements development sessions.
• Documenting prospective tenant requirements.
• Comparing requirements to available space and building capabilities.
• Coordinating preliminary feasibility reviews with responsible Government offices.
• Preparing alternative occupancy scenarios.
• Supporting development of preliminary schedules and cost assumptions.
• Tracking decisions, dependencies, risks, and next steps.
• Supporting transition of an opportunity from initial interest through approved occupancy planning.

Required Experience & Skills

• Seven years of real estate customer, account, occupancy, or tenant management experience.
• Experience supporting complex institutional, corporate, or government customers.
• Demonstrated ability to coordinate multiple service organizations.
• Strong written, briefing, facilitation, and issue management skills.
• Strong organizational skills and the ability to complete multiple complex tasks in a timely fashion.

*Salary offered will be commensurate with the candidate's experience, qualifications, and certifications.

*Our positions may require a background screening and clearance directly from the Government.

*Please note that telework arrangements are subject to change based on customer requirements.

ADDITIONAL INFORMATION

Competitive benefits for eligible employees include:

• Medical & Rx
• Dental
• Vision
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Life Insurance/AD&D
• Long Term Disability and Short-Term Disability
• Paid Time Off
• Holiday Pay

All positions require a background check after acceptance of our offer. The selected candidate will be eligible to begin employment before the background check has been finalized. However, continued employment will be contingent upon the results of your reference/background check from The Building People, LLC. Your position may require special credentialing, clearance, and access as a condition of employment. In the event the government or client does not sponsor or approve your clearance, it may result in termination of your employment.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.