Sr Coupa Pay Success Manager -11821

Coupa Software, Inc.; United States; Remote; USD 86,000 - 121,000; Full time

Benefits offered by this job

Global Wellness Days

Birthday Time Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Job summary

Coupa Software, Inc. is seeking a Sr Coupa Pay Success Manager to help enterprise clients maximize value from Coupa Pay, including virtual cards, digital payments and working capital solutions.

You will own adoption strategies and coordinate across internal and partner teams to drive measurable outcomes. Ideal candidates have 10–15 years in payments or procurement tech, strong client management and SaaS experience, and a proven record of go-live success with large accounts.

Qualifications

• Ideal candidates have 10–15 years of experience in payments or systems applications.
• Deep domain expertise in Payments and/or Procurements systems.
• Strong client management skills and ability to drive adoption with enterprise customers.
• Experience with SaaS and financial/payment software is a plus.

Responsibilities

• Understand and demonstrate the full Coupa platform to meet customer business needs.
• Create and own adoption strategy with large customers, coordinating with partners and Coupa teams.
• Define success goals tied to business objectives and measure progress for Coupa Pay growth.
• Build trusted partnerships and engage customers in strategic conversations on longer-term needs.
• Analyze and report on opportunities for virtual cards, bank transfers, and working capital solutions.
• Forge strong partnerships with customers, partners, suppliers, and Coupa colleagues.
• Occasional travel to meet customers in person and deliver platform demonstrations.

Skills

Client management

Communication skills

Payments domain expertise

SaaS experience

Tools

Coupa

Tipalti

Nvoicepay

Bill.com

Ariba

Concur

NetSuite

Workday

Oracle

SAP

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

Pioneering Technology: At Coupa, we’re at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Sr Coupa Pay Success Managerat Coupa:

We are looking for highly energetic and driven customer champions to work on the Coupa Pay team. This role will help our customers get the most out of their Coupa Pay investment by driving growth and adoption of their use of Virtual Cards, Digital Payments, and Working Capital Solutions / Early Pay Discounts.

Ideal candidates will have a minimum of 10-15 years’ experience working directly with large, enterprise clients to drive customer success, have relevant experience with B2B payments, especially with digital payments solutions, or an alternatively compelling job history that indicates you will be successful in this role.

What You’ll Do

• Have a strong technical understanding of Coupa products with the ability to discuss and demonstrate the full Coupa platform and how it will meet a customer’s business needs.
• Create and own the adoption strategy plan with large, strategic customers and ensure that all teams, including external Coupa partners and Coupa colleagues, are actively engaged to help execute the strategy with the customer.
• Help customers create success goals that are linked to their overall business objectives for successful Coupa Pay growth and adoption and can easily be measured to assist customers in tracking performance.
• Become a trusted partner and actively engage customers in strategic conversations involving longer-term business needs and best practices.
• Analyze and report on customers’ overall Pay opportunity for virtual cards, bank transfers and working capital / early pay discount solutions.
• Forge strong partnerships with customers, Coupa Pay partners, suppliers and Coupa colleagues.
• Meet customers in person via occasional travel.
• Ability to provide Coupa platform demonstrations and training.

What You Will Bring to Coupa

• 10+ years’ experience in either payments or systems applications, whether internally via a Finance or Procurement organization, or externally with a consulting firm or software provider.
• Deep domain expertise in either Payments and/or Procurementsystems
• Candidates should have extremely strong client management skills and be able to work with customers to execute a plan that works towards a rapid, successful go-live and adoption.
• Experience with Software as a Service is a plus, as is any experience with Coupa BSM and other financial payment, accounting, and source-to-pay or procurement software.
• Previous sales or lead consulting experience with the following applications is a solid predictor of success: Coupa, Tipalti, Nvoicepay, Bill.com, Ariba, Concur, NetSuite, Workday, Oracle, SAP.
• Strong written and verbal communication skills.
• Experience configuring and delivering software demonstrations is strongly preferred.

£65,000 - £91,667 a year

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness daysoffeach year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together.
• BirthdayTime-Off: Celebrate your day!Coupa provides a paid dayoffon yourbirthdayor another day of your choice within yourbirthdaymonth.
• VolunteerTimeOff(VTO):Giving back is in our DNA.We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about.
• Employee Assistance Program (EAP):Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents.
• Business Travel Protection: Travel with peace of mind.Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel.
• Referral Bonus Program: Share the Coupa experience!Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles.

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.