Sr Director - AI Delivery - 11891

OpenKrill; United States; On-site; USD 260,000 - 380,000; Full time

Benefits offered by this job

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Travel Protection

Referral Bonus Program

Job summary

Coupa seeks a Senior Director, AI Delivery to lead the engineering organization responsible for designing, building, deploying, and operating enterprise AI solutions. You will own the end-to-end delivery lifecycle for AI initiatives and partner with AI Strategy, Enterprise Architecture, Data, Security, and Product teams to turn opportunities into production AI capabilities.

You will ensure execution excellence, governance, and business value realization across AI agents, automations, and

Qualifications

• Extensive experience leading enterprise technology organizations.
• Proven track record delivering AI, ML, or intelligent automation at scale.
• Strong executive communication and stakeholder management skills.

Responsibilities

• Lead the enterprise AI Delivery Engineering organization.
• Build and scale a high-performing AI team ( Engineers, Solution Architects, AI Operations ).
• Set delivery standards, engineering practices, and operating models for AI solutions.
• Oversee multiple concurrent AI programs across business domains.
• Deliver enterprise AI solutions: AI Agents, Agentic Workflows, AI automations, Conversational AI, Knowledge assistants, RAG, multi-agent orchestration.
• Ensure security, scalability, maintainability, and reusability of solutions.
• Advocate reusable AI components and engineering accelerators.
• Manage capacity, roadmaps, resources, milestones, and executive reporting.

Skills

Enterprise AI leadership

AI delivery engineering

Cross-functional collaboration

Executive stakeholder management

LLMs and RAG architectures

Global team leadership

Cloud/DevOps familiarity

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Senior Director, AI Delivery at Coupa:

The Senior Director, AI Delivery leads the engineering organization responsible for designing, building, deploying, and operating enterprise AI solutions across the company. This leader owns the end-to-end delivery lifecycle for AI initiatives, partnering closely with business stakeholders, AI Strategy, Enterprise Architecture, Data, Infrastructure, Security, and Product teams to transform business opportunities into production ready AI capabilities.

The role is accountable for execution excellence, engineering quality, delivery predictability, operational stability, governance compliance, and business value realization across a portfolio of AI agents, automations, and intelligent workflows. The focus is on delivering enterprise grade AI products that are scalable, secure, measurable, and reusable.

What You'll Do:

AI Delivery Leadership

• Lead the enterprise AI Delivery Engineering organization.
• Build and scale a high-performing team of AI Engineers, AI Solution Architects and AI Operations
• Establish delivery standards, engineering practices, and operating models for AI solution development.
• Own execution across multiple concurrent AI programs and business domains.

Enterprise AI Solution Delivery

• Lead delivery of enterprise AI solutions including:
• AI Agents
• Agentic Workflows
• AI-powered business automations
• Conversational AI
• Knowledge assistants
• Retrieval-Augmented Generation (RAG) solutions
• Multi-agent orchestration

Ensure solutions are secure, scalable, maintainable, and reusable.

Engineering Excellence

• Prompt engineering
• Agent development
• Tool integration
• MCP implementation
• API integrations
• AI workflow orchestration
• Code quality
• Reusable frameworks
• Secure development practices

Drive adoption of reusable AI components and engineering accelerators.

Delivery & Portfolio Management

• Capacity planning
• Prioritization
• Roadmaps
• Resource allocation
• Milestone management
• Executive reporting
• Risk management
• Delivery metrics

Ensure predictable execution across multiple AI initiatives.

AI Operations (Run)

• Production monitoring
• Agent health
• Incident management
• Performance optimization
• Model performance
• Prompt optimization
• Cost optimization
• AI observability

Drive continuous improvement after deployment.

Governance & Responsible AI

• Responsible AI practices
• Security reviews
• Privacy compliance
• Human-in-the-loop controls
• Auditability
• Model governance
• Risk assessments
• Regulatory compliance

Ensure governance is embedded throughout the delivery lifecycle.

Cross-functional Leadership

Partner closely with:

• AI Strategy
• Enterprise Architecture
• Business Systems
• Data & Analytics
• Security
• Business Product Owners
• Legal
• Procurement
• Vendor Partners

Align technology delivery with business priorities.

Financial & Vendor Management

Manage delivery budgets and strategic partners by:

• Overseeing vendor performance
• Managing delivery costs
• Driving AI platform optimization
• Tracking consumption and FinOps metrics
• Measuring ROI
• Optimizing engineering capacity

Organizational Leadership

Build a world-class AI delivery organization through:

• Talent development
• Workforce planning
• Coaching and mentoring
• Organizational design
• Hiring
• Performance management
• Engineering culture
• Innovation

What You Will Bring to Coupa:

• 12–15+ years of experience leading enterprise technology organizations.
• 7+ years managing engineering or enterprise application delivery / Data insights teams.
• Experience delivering AI, machine learning, or intelligent automation solutions at enterprise scale.
• Deep understanding of enterprise application ecosystems including CRM, ERP, HR, Finance, and collaboration platforms.
• Experience with LLMs, RAG architectures, agent frameworks, MCP, API integrations, orchestration frameworks, and enterprise AI platforms.
• Experience building and leading global engineering organizations.
• Strong executive communication and stakeholder management skills.
• Experience managing strategic vendors and systems integrators.
• Demonstrated success leading large transformation programs.

Preferred Experience

• Experience with Google Gemini, Vertex AI, apigee, Anthropic Claude ecosystems.
• Experience integrating AI into enterprise platforms such as Salesforce, Netsuite, Zuora, or similar.
• Knowledge of Responsible AI, AI governance, and enterprise security.
• Experience implementing AI observability, AI testing, and operational monitoring frameworks.
• Familiarity with cloud-native architectures, DevOps, CI/CD, and modern software engineering practices.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
• Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional be