Sr. Coupa Pay Growth and Adoption Manager

coupa-software-inc-ats-1; California (MO); On-site; USD 104,000 - 135,000; Full time

Benefits offered by this job

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Job summary

Coupa is seeking a Senior Coupa Pay Growth and Adoption Manager to lead adoption for large enterprise customers, focusing on virtual cards, digital payments, and working capital solutions. The role emphasizes strategic planning, customer success, and cross-functional collaboration.

Ideal candidates have 10+ years in payments or procurement software, proven SaaS experience, and strong client management. Oracle, SAP, Netsuite, and related platforms are relevant.

Qualifications

• Minimum of 10+ years’ experience working directly with large, enterprise clients to drive customer success.
• Experience with B2B payments and digital payments solutions.
• Strong communication skills and ability to lead cross-functional teams.

Responsibilities

• Develop and execute strategic adoption plans for large Coupa Pay customers, aligning success goals with broader business objectives and measurable outcomes.
• Build trusted relationships through strategic conversations, becoming a partner in long-term planning and best practices.
• Analyze opportunities across virtual cards, bank transfers, and working capital solutions to drive platform growth.
• Deliver platform demonstrations, training, and enablement sessions to customers, partners, and internal teams.
• Collaborate cross-functionally and contribute to resources like templates and presentations while supporting team members and traveling as needed.

Skills

Payments expertise

Client management

Cross-functional leadership

SaaS experience

Education

Bachelor's degree or equivalent

Tools

Coupa BSM

Tipalti

Ariba

Job description

Why join Coupa?

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Senior Coupa Pay Growth and Adoption Manager at Coupa:

We are looking for highly energetic and driven customer champions to work on the Coupa Pay team. This role will help our customers get the most out of their Coupa Pay investment by driving growth and adoption of their use of Virtual Cards, Digital Payments, and Working Capital Solutions / Early Pay Discounts.

Ideal candidates will have a minimum of 10+ years’ experience working directly with large, enterprise clients to drive customer success, have relevant experience with B2B payments, especially with digital payments solutions, or an alternatively compelling job history that indicates you will be successful in this role.

What You'll Do:

• Develop and execute strategic adoption plans for large Coupa Pay customers, aligning success goals with broader business objectives and measurable outcomes.
• Build trusted relationships through strategic conversations, becoming a partner in long-term planning and best practices.
• Analyze customer opportunities across virtual cards, bank transfers, and working capital solutions to drive platform growth.
• Deliver compelling platform demonstrations, training, and enablement sessions to customers, partners, and internal teams.
• Collaborate cross-functionally and contribute to resources like templates and presentations while supporting team members and traveling as needed.

What You Will Bring to Coupa:

• 10+ years of experience in payments or procurement systems, either in-house or with a consulting/software firm.
• Deep expertise in Payment and/or Procurement platforms, with strong client management and project execution skills.
• Proven success with SaaS solutions, particularly Coupa BSM and similar platforms like Tipalti, Nvoicepay, Ariba, NetSuite, Workday, and SAP.
• Excellent communication skills and the ability to lead cross-functional teams in a fast-paced environment.
• Strong preference for candidates with experience configuring and delivering software demos; bachelor's degree or equivalent required.

The estimated pay range for this role is $104,000 - $135,000

The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.