Sr. Consulting Manager, CRM Functional Lead- Lifesciences Consulting

Cognizant; Boston (MA); Hybrid; USD 135,000 - 159,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Employee stock purchase plan

Paid holidays

Parental leave

Job summary

Cognizant Consulting in the United States seeks a Manager, CRM Functional Lead (Lifesciences Consulting) to drive CRM transformation for pharmaceutical and Life Sciences clients. You will translate business needs into functional designs and lead client workshops, guiding strategy and delivery across omnichannel engagement.

Based in a hybrid model with travel, you will supervise functional teams through design, configuration, testing, deployment, and adoption, collaborating with business and

Qualifications

• At least 10 years of consulting, CRM, digital transformation, or related experience, including CRM programs in Life Sciences.
• Strong knowledge of Life Sciences commercial processes and omnichannel engagement.
• Hands-on experience with Veeva CRM, Salesforce, or Salesforce Life Sciences Cloud.
• Experience leading client-facing workshops and guiding senior stakeholders.

Responsibilities

• Lead requirements gathering, business-process design, and client workshops for Life Sciences CRM transformations.
• Advise on CRM strategy, HCP/HCO engagement, field sales, and consent management.
• Translate business needs into functional designs, user journeys, and implementation roadmaps.
• Lead teams through design, configuration, testing, deployment, adoption, and stabilization.

Skills

CRM

Consulting

Stakeholder management

Salesforce

Education

Bachelor’s degree

Master’s degree

Tools

Veeva CRM

Salesforce

Salesforce Life Sciences Cloud

Job description

About Cognizant Consulting

Cognizant Consulting is more than Cognizant’s consulting practice. We are a global community of experts dedicated to helping clients reimagine their businesses. Blending deep industry knowledge with technology and advisory capabilities, we create innovative business solutions for Fortune 500 clients. Now, we are looking for our next colleague to help shape the future of business. Could it be you?

About the role

As a Manager, CRM Functional Lead (Lifesciences Consulting), you will make an impact by leading CRM transformation and implementation engagements for pharmaceutical and broader Life Sciences clients.

You will be a valued member of the Life Sciences Consulting team and work collaboratively with client Commercial leaders, business and technology stakeholders, delivery teams, and Cognizant colleagues. You will connect business needs with technology solutions, shape functional designs, and guide clients through CRM, customer engagement, and field-force transformation programs.

In this role, you will:

• Lead requirements gathering, business-process design, functional solutioning, and client workshops for Life Sciences CRM transformation and implementation engagements.
• Advise Commercial stakeholders on CRM strategy and processes involving healthcare professional and healthcare organization engagement, field sales, account management, consent and preference management, and omnichannel engagement.
• Translate complex business needs into clear functional requirements, user journeys, process designs, solution specifications, and implementation roadmaps.
• Lead functional teams through design, configuration, build, testing, deployment, adoption, and post-implementation activities while maintaining alignment across business and technology stakeholders.
• Support proposals, solution development, estimates, presentations, and client conversations that contribute to new business opportunities and expand Cognizant’s Life Sciences Consulting capabilities.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this position requires some travel and 2-3 days per week in a client or Cognizant office. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. These arrangements may change based on the project you are engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What you must have to be considered

• At least 10 years of consulting, CRM, digital transformation, or related professional experience, including significant experience delivering CRM programs for pharmaceutical or broader Life Sciences clients in the United States.
• Strong knowledge of Life Sciences Commercial processes, CRM strategy, customer engagement, and field-force transformation.
• Hands-on functional experience with Veeva CRM, Salesforce, or Salesforce Life Sciences Cloud, including requirements, process design, functional solutioning, testing, and deployment.
• Experience leading client-facing workshops and engaging senior stakeholders while translating business needs into effective functional designs and implementation recommendations.
• Demonstrated ability to lead functional workstreams and teams across the full implementation lifecycle, including design, build, testing, deployment, adoption, and stabilization.

These will help you succeed

• Experience supporting consulting proposals, solution development, effort estimation, presentations, and business-development conversations.
• Knowledge of HCP and HCO engagement, field sales, account management, consent and preference management, and omnichannel processes.
• Strong executive communication, facilitation, storytelling, problem-solving, and stakeholder-management skills.
• Experience working across global, distributed, and cross-functional business and technology teams.
• Bachelor’s or master’s degree in business, technology, life sciences, or a related discipline.
  

We are excited to meet people who share our mission and can make an impact in a variety of ways.

Compensation

$134,500- $158,500, annually depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) plan and contributions
• Employee stock purchase plan
• Employee assistance program
• 10 paid holidays plus paid time off
• Paid parental leave and fertility assistance
• Learning and development certifications and programs