Consulting Manager - Life Sciences CRM Transformation

Cognizant; Teaneck Township (NJ); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays & time off

401(k) plan & matching

Discretionary annual incentive program

Job summary

Cognizant Consulting is seeking a Consulting Manager to lead the Life Sciences CRM transformation, guiding migration from iConnect to Salesforce Life Sciences Cloud. You will collaborate with business process owners, product teams, and technical staff to deliver value across Sales, Medical, and Key Account Management.

The role is hybrid, requiring three days in a Cognizant or client office in Bridgewater, NJ, with a strong emphasis on stakeholder engagement and clear communication.

Qualifications

• Proven experience leading CRM transformation programs in life sciences.
• Hands-on Salesforce Life Sciences Cloud experience and migration from legacy CRM systems.
• Facilitate stakeholder workshops with business users and product owners.
• Translate business processes into future-state workflows and user stories.
• Collaborate with cross-functional teams to align solutions with business needs.

Responsibilities

• Lead business process and functional analysis for CRM transformation projects.
• Drive current-state assessments and workshops across Sales, Medical, and Key Account Management.
• Define future-state workflows and functional requirements.
• Coordinate with product owners and technical teams to validate designs.
• Ensure solutions meet business needs across all Life Sciences functions.

Skills

CRM transformation

Salesforce Life Sciences Cloud

Stakeholder workshops

Requirements translation

Cross-functional collaboration

Tools

Salesforce

Connext CRM

iConnect

Job description

About Cognizant Consulting

Cognizant Consulting is where curious minds come together to solve complex challenges and create meaningful impact. Blending industry insight, technology expertise, and the power of AI, we partner with leading organizations to transform the way they work, serve customers, and grow.

About the role

As a Consulting Manager - Life Sciences CRM Transformation, you will make an impact by serving as the business process and functional lead for client’s Connext CRM transformation, guiding the migration from iConnect to Salesforce Life Sciences Cloud. You will be a valued member of the Life Sciences CRM Transformation team and work collaboratively with business process owners, product owners, technical teams, and clients.

In this role, you will

• Serve as the business process and functional lead for the Connext CRM transformation, supporting the migration from iConnect to Salesforce Life Sciences Cloud.
• Lead current-state assessments and facilitate business stakeholder workshops across Sales, Medical, and Key Account Management.
• Translate commercial and medical business processes into future-state workflows, functional requirements, and user stories.
• Collaborate with business process owners, product owners, and technical teams to identify gaps and validate solution designs.
• Ensure alignment of solutions with business needs across Sales, Medical, and Key Account Management.

Work model

At Cognizant, we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Bridgewater, New Jersey. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you must have to be considered

• Proven experience leading business process and functional analysis for CRM transformation programs in the life sciences industry.
• Hands‑on experience with Salesforce, ideally Salesforce Life Sciences Cloud, and migration from legacy CRM platforms such as iConnect.
• Strong ability to facilitate stakeholder workshops and conduct current‑state assessments.
• Skill in translating commercial and medical business processes into future‑state workflows, functional requirements, and user stories.
• Experience collaborating with business process owners, product owners, and technical teams across Sales, Medical, and Key Account Management functions.

These will help you succeed

• Familiarity with commercial and medical operations within pharmaceutical or life sciences organizations.
• Experience supporting solution design validation and gap analysis on large‑scale transformation programs.
• Strong communication and alignment skills across business and technical stakeholders.
• Background in Key Account Management processes and go‑to‑market models in life sciences.
• Ability to manage ambiguity and drive clarity across cross‑functional teams.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation

Applications will be accepted until November 30, 2026.

• The annual salary for this position is between $110,000 - $130,000 depending on the experience and other qualifications of the successful candidate.
• This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan