Sr. Community Relations Rep ($28.99 - $35.00)

Irvine Company Chicago; San Jose (CA); On-site; USD 40,000 - 48,000; Full time

Job summary

Irvine Company Apartment Communities is seeking a Senior Community Relations Representative to support operations across multiple properties, focusing on fostering positive relationships, resident retention, and timely resolution of inquiries. The role involves move-in/move-out coordination and cross-team collaboration.

The position requires 1–3 years of related experience, strong communication, and proficiency with Google Suite and CRM/ERP tools.

Qualifications

• 1-3 years of relevant experience in community or property management.
• Proven customer service excellence.
• Experience with CRM/ERP systems preferred.
• Ability to travel between communities daily; valid CA driver’s license.

Responsibilities

• Provides excellent customer service by anticipating customer needs and resolving questions promptly.
• Keeps community common areas maintained to company standards and identifies hazards.
• Completes administrative resident services tasks and documents them in the operating platform.
• Provides onboarding and training support to new team members.
• Drives efficiency by maximizing use of technologies.

Skills

Customer service

CRM usage

Communication

Education

High School Diploma or GED

Tools

Salesforce

RealPage

Coupa

Google Suite

Job description

Position Summary

The Senior Community Relations Representative supports operations of 1,000 units or more. This role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, resident retention and promptly resolving customer questions and concerns.

Position Summary

The Senior Community Relations Representative supports operations of 1,000 units or more. This role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, resident retention and promptly resolving customer questions and concerns.

Key Responsibilities

• Provides excellent customer service by anticipating customer’s needs, addressing and taking ownership of resolving questions and concerns promptly and professionally.
• Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Completes all administrative resident services tasks and ensures they are accurately documented in the appropriate operating platform.
• Provides on-boarding and training support to new team members.
• Drives efficiency by adopting and maximizing the use of new and existing technologies.

Additional Skills

• Proficiency in Google suite
• Experience with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems such as Salesforce, RealPage or Coupa is preferred.
• Strong written and verbal communication skills

Preferred Education

• High School Diploma, General Educational Development (GED) or equivalent experience

Preferred Years Of Relevant Work Experience

• 1 - 3 years

Additional Requirements

• Travel between communities may be required daily.
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Minimum Qualifications / Other Expectations

Community Details:

Communities of Responsibility: Crescent Village - All Bldgs

Unit Count: 2188

Compensation

Base Pay Range: $28.99 - $35.00

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.