Sr. Community Manager

Quest Management Group, LLC; Laurel (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Paid holidays

Tuition reimbursement

Employee discounts

Professional development

Job summary

Quest Management Group, LLC is seeking an experienced Senior Community Manager to lead operations, improve occupancy, and drive revenue across multifamily communities. The role requires bilingual Spanish/English communication and a track record of elevating resident satisfaction.

You will oversee property performance, implement pricing strategies, manage budgets, and mentor site teams. Strong leadership, financial, and problem-solving skills are essential to succeed in a fast-paced,

Qualifications

• 5+ years of multifamily property management experience.
• Proven success leading teams and improving property performance.
• Strong financial, budgeting, leasing, and operational experience.
• Strong leadership, communication, and problem-solving skills.
• CAM, CAPS, CPM or similar certifications preferred.

Responsibilities

• Drive occupancy, revenue, collections, renewals, and overall property performance.
• Manage pricing, concessions, market surveys, budgets, and financial results.
• Recruit, train, mentor, and develop Community Managers and site teams.
• Establish accountability and ensure consistent execution of company standards.
• Conduct property, operational, financial, and performance reviews.
• Oversee leasing, marketing, resident retention, and renewal strategies.
• Partner with maintenance teams to ensure timely turns, work orders, and property upkeep.
• Ensure compliance with Fair Housing, OSHA, company policies, and applicable regulations.
• Identify challenges and implement practical, cost-effective solutions.
• Support new initiatives, technology, and software implementation.

Skills

Leadership

Financial acumen

Budgeting

Operational excellence

Communication

Problem-solving

Education

CAM CPA CPS or CPM certification (preferred)

Tools

Entrata

Job description

Quest Management Group is seeking an experienced, hands-on Senior Community Manager to lead operations, drive performance, and develop high-performing teams across our communities. This is an opportunity for a proactive, results-driven multifamily professional who knows how to increase revenue, improve occupancy, control expenses, hold teams accountable, and deliver an exceptional resident experience. Bilingual Spanish/English is required.

About the Role

As a Senior Community Manager, you will be responsible for overseeing the overall performance of the properties and ensuring a high level of resident satisfaction.

Responsibilities

• Drive occupancy, revenue, collections, renewals, and overall property performance
• Manage pricing, concessions, market surveys, budgets, and financial results
• Recruit, train, mentor, and develop Community Managers and site teams
• Establish accountability and ensure consistent execution of company standards
• Conduct property, operational, financial, and performance reviews
• Oversee leasing, marketing, resident retention, and renewal strategies
• Partner with maintenance teams to ensure timely turns, work orders, and property upkeep
• Ensure compliance with Fair Housing, OSHA, company policies, and applicable regulations
• Identify challenges and implement practical, cost-effective solutions
• Support new initiatives, technology, and software implementation

Qualifications

• 5+ years of multifamily property management experience
• Proven success leading teams and improving property performance
• Strong financial, budgeting, leasing, and operational experience
• Strong leadership, communication, and problem-solving skills
• CAM, CAPS, CPM or similar certifications preferred

Required Skills

• Leadership and team management
• Financial acumen and budgeting
• Operational excellence
• Effective communication
• Problem-solving abilities

Preferred Skills

• Experience with Entrata

Pay range and compensation package

We offer medical, dental and vision insurance, 401(k) with up to 5% company match, 128 hours of PTO, 5 sick days, 13 paid holidays plus your birthday off, tuition reimbursement, employee discounts, ongoing professional development, and advancement opportunities.

At Quest Management Group, our values of Innovation, Integrity, and Inspiration guide how we lead our teams and serve our communities. If you're ready to lead, make an impact, and take the next step in your multifamily career, we want to hear from you.