Sr. Collections Representative

Quest Diagnostics Incorporated; Charlotte (NC); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Quest Diagnostics Incorporated in Charlotte, NC is seeking a Senior Collections Representative to manage a portfolio of healthcare accounts and contact hospitals and physician offices to pursue delinquent payments.

The role supports billing accuracy, processes insurance changes, and collaborates across departments to resolve discrepancies while adhering to HIPAA. Shift is Monday to Friday, 7:00 AM–5:00 PM EST, with hourly pay starting at $22 plus potential bonus.

Qualifications

• High school diploma or GED required.
• 2+ years in healthcare or insurance.
• 2+ years in customer service.
• Proficient with Word, Excel, Outlook; strong MS Windows skills.

Responsibilities

• Contact hospitals and physicians for delinquent payments.
• Process insurance changes, adjustments, and refunds.
• Resolve invoice discrepancies and AR balances.
• Follow up to ensure timely resolution of appeals and PHI handling.
• Collaborate across levels to maintain quality customer service.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma/GED

Bachelor's degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

MS Windows

Job description

Sr. Collections Representative - Monday to Friday, Between 7:00AM - 5:00PM Eastern

Primary function is to contact Hospital and Physician offices to determine reason for payment delinquency. Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handles unresolved inquiries/issues related to unpaid invoices. You will be responsible for a portfolio of accounts that spread across all regions.

Pay range: $22+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours


• Best-in-class well-being programs


• Annual, no-cost health assessment program Blueprint for Wellness


• healthyMINDS mental health program


• Vacation and Health/Flex Time


• 6 Holidays plus 1 \"MyDay\" off


• FinFit financial coaching and services


• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service


• Employee stock purchase plan


• Life and disability insurance, plus buy-up option


• Flexible Spending Account


• Matching gifts program


• Education assistance through MyQuest for Education


• Career advancement opportunities


• and so much more!

Responsibilities:

• Contact Clients/Hospitals for payment of delinquent invoices.


• Process insurance changes, adjustments and refunds.


• Work with all levels of the organization to resolve invoice discrepancies and AR balances.


• Performs necessary follow-up to ensure timely resolution of appeals, obtain updated insurance information, reconcile balances, identify and correct billing errors, etc.


• Consistently exhibits behavior and communication skills that demonstrate our company's commitment to superior customer service, including quality care, and concern with every internal and external customer.


• Uses, protects, and discloses patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.


• Perform additional duties as assigned and ad hoc requests for data.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications:

Required Qualifications:

• High school diploma/GED


• 2+ years of experience in healthcare or insurance industry


• 2+ years of experience working in a customer service environment.


• Experience with Microsoft Word (create correspondence and work within templates),Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management)


• Strong computer skills, including working knowledge of MS Windows and navigation, mouse, and keyboarding skills.


• Abilityto work any 8-hour shift between the hours of 7:00 AM - 5:00 PM EST.

Preferred Qualifications:

• Bachelor's degree (or higher)


• Laboratory billing experience


• Intermediate experience with Microsoft Excel (Pivot tables, VLOOKUP, filtering / sorting spreadsheets)


• Proven problem solving and analytical skills.


• Ability to work overtime as needed based on department needs.


• 1+ year experience in Client or Third-Party insurance billing and/or customer service or AR collection experience


• 1+ years of experience working in collections.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.