Collections Representative

Quest Diagnostics; Town of Florida (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) match

Employee stock purchase plan

Education assistance

Job summary

Quest Diagnostics is seeking a Collections Representative to manage third-party accounts receivable and work with insurance carriers to appeal and resolve claims. The role operates Monday through Friday, 8:00 AM to 5:00 PM, CST, with opportunities for performance bonuses.

The ideal candidate will have strong Excel skills, clear communication, and the ability to handle refunds and adjustments while maintaining HIPAA compliance.

Qualifications

• High School Diploma or GED required.
• Ability to create and modify spreadsheets in Microsoft Excel.
• Ability to work Mon-Fri 8:00AM–5:00PM CST.

Responsibilities

• Manage third-party AR by analyzing denied and un-responded claims
• Outbound calls to insurance carriers to appeal and check claims status
• Coordinate with insurance carriers to reconcile/resolve issues
• Familiar with explanation of benefits
• Maintain HIPAA compliance and standards
• Meet daily production and quality standards
• Process insurance/patient refunds and adjustments
• Respond to emails regarding AR issues in a timely manner

Skills

Strong communication

Problem solving

Teamwork

Time management

Education

High School Diploma / GED

Tools

Microsoft Excel

Job description

Job Description

Collections Representative - Monday to Friday, 8:00 AM to 5:00 PM (PST, MST, CST)

Pay: $17.71+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours


• Best-in-class well-being programs


• Annual, no-cost health assessment program Blueprint for Wellness®


• healthyMINDS mental health program


• Vacation and Health/Flex Time


• 6 Holidays plus 1 \"MyDay\" off


• FinFit financial coaching and services


• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service


• Employee stock purchase plan


• Life and disability insurance, plus buy-up option


• Flexible Spending Accounts


• Matching gifts program


• Education assistance through MyQuest for Education


• Career advancement opportunities


• and so much more!

Responsibilities

• Responsible for managing Third - Party AR by analyzing denied and un-responded claims


• Outbound calls to insurance carriers to appeal and check claims status


• Coordinate with insurance carriers to reconcile/resolve any issues


• Familiar with explanation of benefits


• Always Maintain Compliance and HIPAA standards


• Meet or exceed daily production standards by maintaining work list according to metrics


• Meet or exceed daily quality standards


• Perform other duties and functions as assigned


• Process insurance/patient refunds and adjustments


• Evaluate and respond to all emails request for any AR issues to resolve in a timely matter

Qualifications

• High School Diploma / GED


• Must be 18 years of age OR older


• Ability to create and modify spreadsheets within Microsoft Excel


• Ability to work between the hours: Monday – Friday 8:00AM – 5:00PM CST

Preferred Qualifications

• Medical Billing experience


• Familiar with explanation of benefits and appeals

Telecommuting Requirements

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy


• Ability to navigate on internet for researching purposes


• Problem solving, organization and interpersonal skills


• Ability to work independently and as part of a team


• Communication skills, both verbal and written

Soft Skills

• Ability to navigate on internet for researching purposes


• Problem solving, organization and interpersonal skills


• Ability to work independently and as part of a team


• Communication skills, both verbal and written

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.