Collections Representative

QUEST DIAGNOSTICS INC; Wood Dale (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Well-being programs

Blueprint for Wellness

Mental health program

Vacation and health/flex time

Holidays and personal days

Financial coaching

401(k) with company match

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Matching gifts program

Education assistance

Career advancement opportunities

Job summary

Quest Diagnostics is seeking a Collections Representative to support the Great Midwest region. The role requires contacting hospitals and physicians to collect delinquent payments, while maintaining accuracy in AR balances and HIPAA-compliant handling of PHI.

You will work Monday to Friday, 7:00 AM to 5:00 PM Central, with responsibilities including resolving invoice discrepancies and providing excellent customer service to internal and external stakeholders.

Qualifications

• High school diploma/GED required.
• 2+ years of healthcare or insurance industry experience.
• 2+ years of customer service experience.
• Experience with MS Word, MS Excel and MS Outlook.
• Strong computer skills including Windows navigation.
• Ability to work 7:00 AM–5:00 PM EST shift.

Responsibilities

• Contact Hospitals/Physician offices to determine payment delinquency.
• Negotiate and collect overdue payments.
• Resolve unresolved inquiries related to unpaid invoices.
• Process insurance changes, adjustments and refunds.
• Work with internal teams to resolve AR balances.
• Maintain HIPAA-compliant handling of PHI.

Skills

Customer service

Healthcare experience

Communication

Education

High school diploma

Bachelor's degree

Tools

MS Word

MS Excel

MS Outlook

Windows navigation

Job description

Job Description

Collections Representative - Monday to Friday, 7:00AM - 5:00PM Central

This is a Client A/R Collections role supporting the Great Midwest region. This position is responsible to collect approx. 7% of the outstanding revenue, while also being managing over 1+k client accounts. Productivity is a minimum of 25 contacts per day. This function impacts Client Account Receivables aging over 90days. Must maintain collections efforts as well as meet all targeted SLA/CPI metrics, client satisfaction and retention.

Pay range

$17.20 - $23 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

Primary function is to contact Hospital and Physician offices to determine reason for payment delinquency. Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handles unresolved inquiries/issues related to unpaid invoices.

Primary Responsibilities

• Contact Clients/Hospitals for payment of delinquent invoices.
• Process insurance changes, adjustments and refunds.
• Work with all levels of the organization to resolve invoice discrepancies and AR balances.
• Performs necessary follow-up to ensure timely resolution of appeals, obtain updated insurance information, reconcile balances, identify and correct billing errors, etc.
• Consistently exhibits behavior and communication skills that demonstrate our company’s commitment to superior customer service, including quality care, and concern with every internal and external customer.
• Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Perform additional duties as assigned.
• You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

Required Qualifications

• High school diploma/GED
• 2+ years of experience in healthcare or insurance industry
• 2+ years of experience working in a customer service environment.
• Experience with Microsoft Word (create correspondence and work within templates),Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management)
• Strong computer skills, including working knowledge of MS Windows and navigation, mouse, and keyboarding skills.
• Abilityto work any 8-hour shift between the hours of 7:00 AM - 5:00 PM EST.

Preferred Qualifications

• Bachelor’s degree (or higher)
• Laboratory billing experience
• Intermediate experience with Microsoft Excel (Pivot tables, VLOOKUP, filtering / sorting spreadsheets)
• Proven problem solving and analytical skills.
• Ability to work overtime as needed based on department needs.
• 1+ year experience in Client or Third-Party insurance billing and/or customer service or AR collection experience
• 1+ years of experience working in collections.

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.