Sr. Client Services Executive I-Navitus
Navitus Health Solutions / Lumicera Health Services
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Descripción de la vacante
Navitus Health Solutions is seeking a Sr. Client Services Executive I to join our team. This role focuses on strategic client management, managing complex healthcare PBM client needs, and expanding long-term account strategies.
Travel to client sites and Navitus headquarters is required. The ideal candidate has 7+ years in healthcare client interfaces and strong communication, negotiation, and leadership skills. Remote work is available for US residents.
Formación
- Bachelor's degree in business, marketing, or related area preferred.
- Excellent verbal and written communication, presentation and negotiation skills required.
- Ability to manage coordinator level resources and travel as needed.
- PC skills; Microsoft Office, Email, and Internet.
Responsabilidades
- Support/back up the CSE, Senior CSC and CSC responsibilities.
- Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports.
- Investigate/follow-up if Performance Guarantees are not met and present results to clients.
- Conduct Client training (Client Portal Site, Navi-Claim, etc.).
- Assist with escalated member/Client issues requests.
- Identify and present Client opportunities to improve costs, service and health.
- Travel to Client sites and provide mentoring to staff.
- Other duties as assigned.
Conocimientos
Educación
Herramientas
Descripción del empleo
Navitus
Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.
Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.
We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.
USD $85,064.00 - USD $104,373.00 /Yr.
7.50 - Salaried Non-Management except pharmacists
M-F 8am to 5pm
ATTENTION: Navitus is only able to offer remote work to residents of Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.
Navitus Health Solutions is seeking a Sr. Client Services Executive I to join our team!
National Accounts Management requires a highly strategic and consultative approach, focused on managing complex client needs, delivering customized solutions, and cultivating senior-level relationships across large organizations. This role demands the ability to operate with structure and discipline while also navigating ambiguity—balancing tailored strategy, cross-functional coordination, and long-term growth objectives.
Success in this role requires a strong commitment to standards, and maintaining consistency and rigor in execution. The ideal candidate demonstrates sound judgment, attention to detail, and the ability to deliver reliable, high-quality outcomes as client relationships evolve. This role also includes travel to our corporate headquarters and client sites to support relationship management and business objectives.
The Sr. Client Services Executive I (SCSE) is a highly motivated professional with at least 7 years of successful experience interfacing directly with larger more complex clients preferable in healthcare, to manage existing Pharmacy Benefit Management clients. The position is responsible for the co-development of long-term account strategy for their assigned Clients. Working with subject matter experts, the Sr. CSE will be responsible for identifying “up sell” and expansion opportunities and communicating these opportunities appropriately to be incorporated into the annual strategic business plan. The Sr. CSE will be responsible for client retention, achieving corporate strategic goals relative to client base and overall customer satisfaction, including solving customer issues relative to their contracts, reporting, and interface with the Clinical Account Executive for clinical issues. This position will require the ability to communicate across multiple organization levels and the ability to lead projects is required.
Is this you? Find out more below!
How do I make an impact on my team?
- Support/back up the CSE, Senior CSC and CSC responsibilities
- Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports
- Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients
- Conduct Client training (Client Portal Site, Navi-Claim, etc.)
- Assist with escalated member/Client issues requests
- Identify and present Client opportunities to improve costs, service and health
- Contract maintenance and performance
- Travel to Client sites
- Provide mentoring to the coordinator levels and CSEs
- Other duties as assigned
What our team expects from you?
- Bachelor's degree in business, marketing, or related area preferred
- Knowledge of PBM or health care industry preferred.
- At least 7 years of successful experience interfacing directly with internal and/or external clients in roles using requirements-gathering, persuasion, and other sales techniques.
- Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives.
- Ability to work independently and prioritize work to meet client needs.
- Strong team orientation, commitment to sales and client service and desire to succeed.
- Willingness to travel as needed to meet goals.
- Excellent verbal and written communication, presentation and negotiation skills required.
- PC skills; Microsoft Office, Email, and Internet.
- Ability to manage coordinator level resources
- Valid State Driver’s License and current Automobile Insurance Policy
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Navitus?
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
#LI-Remote
Remote
US
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