Sr. Client Services Analyst

Numerator Career Center; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Job summary

Numerator Career Center in Chicago, IL seeks a Senior Client Services Analyst to bridge client needs with internal analytics, combining account management, data analysis, and storytelling to deliver actionable market insights and drive client trust and retention.

You will lead day-to-day client relationships, oversee end-to-end quarterly reporting, and translate findings into practical recommendations while communicating effectively to both technical and non-technical audiences.

Responsibilities

• Lead day-to-day relationships with key contacts, moving beyond briefs to understand and support broader business objectives.
• Lead and manage the end-to-end execution of recurring client quarterly reporting processes.
• Build long-term trust and act as a consultative partner on market research insights and industry trends.

Job description

The salary range for this role is $70,000-80,000/year + Bonus

The Senior Client Services Analyst serves as a primary bridge between market research clients and internal analytical teams. This role combines key account management, rigorous data analysis, project oversight, and strategic storytelling to deliver actionable market insights, answer complex business questions, and drive strong client trust and retention.

What You'll Do

Client Management & Consulting

• Lead day-to-day relationships with key contacts, moving beyond immediate briefs to understand and support broader business objectives.
• Lead and manage the end-to-end execution of recurring client quarterly reporting processes.
• Build long-term trust and act as a consultative partner on market research insights and industry trends

Analysis & Data Storytelling

• Deliver impactful ad-hoc analysis with a strong "what and why" mindset to solve complex business queries.
• Interpret complex data sets and translate findings into clear, commercially relevant, and actionable recommendations.
• Apply strong presentation and data storytelling skills to communicate insights effectively to both technical and non-technical audiences.

Performance KPIs

• Delivery Excellence: On-time, high-quality completion of client reports, ad-hoc analyses, and project deliverables.
• Client Satisfaction & Service Impact: Consistently positive feedback from key day-to-day contacts regarding responsiveness, account management, and strategic impact.