Sr. Client Services Analyst

Numerator; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Job summary

Numerator is seeking a Senior Client Services Analyst in Chicago. You will manage day-to-day client relationships, oversee quarterly reporting processes, and translate market insights into actionable recommendations for senior leadership.

You'll apply analytical rigor, storytelling skills, and a proactive mindset to expand client trust and deliver measurable business impact in a fast-growing tech-enabled market research environment.

Qualifications

• Lead day-to-day client relationships and understand broader business objectives.
• Manage end-to-end execution of recurring client quarterly reporting processes.
• Act as consultative partner on market research insights and industry trends.

Responsibilities

• Deliver ad-hoc analyses with a clear what-and-why mindset.
• Translate complex data sets into clear, actionable recommendations.
• Communicate insights effectively to technical and non-technical audiences.

Skills

Client management

Data storytelling

Analytical aptitude

Proactive mindset

Job description

We’re reinventing the market research industry. Let’s reinvent it together.

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

The salary range for this role is $70,000-80,000/year + Bonus

Senior Client Services Analyst

What You’ll Do

Client Management & Consulting

• Lead day-to-day relationships with key contacts, moving beyond immediate briefs to understand and support broader business objectives.
• Lead and manage the end-to-end execution of recurring client quarterly reporting processes.
• Build long-term trust and act as a consultative partner on market research insights and industry trends

Analysis & Data Storytelling

• Deliver impactful ad-hoc analysis with a strong "what and why" mindset to solve complex business queries.
• Interpret complex data sets and translate findings into clear, commercially relevant, and actionable recommendations.
• Apply strong presentation and data storytelling skills to communicate insights effectively to both technical and non-technical audiences.

Performance KPIs

• Delivery Excellence: On-time, high-quality completion of client reports, ad-hoc analyses, and project deliverables.
• Client Satisfaction & Service Impact: Consistently positive feedback from key day-to-day contacts regarding responsiveness, account management, and strategic impact.

What You’ll Bring to Numerator

• Tech & Market Interest: Genuine curiosity and passion for the tech industry, emerging technologies, and digital trends.
• Data Accuracy: Meticulous attention to detail, ensuring exceptional quality and precision across all data outputs.
• Analytical Aptitude: Proven capability to parse complex datasets and distill them into simple, executive-level narratives.
• Drive & Ambition: Proactive energy to continually expand client trust and elevate the organization's reputation.