Sr. Client Services Analyst

Numerator / Market Track, LLC; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Recharge Days

maximum flexibility policy

wellness resources for employees and

Job summary

Numerator is seeking a Sr. Client Services Analyst in Chicago, IL to bridge client needs with internal analytics. You’ll lead client relationships, oversee quarterly reporting, and act as a trusted advisor on market insights and industry trends.

Responsibilities include delivering ad-hoc analyses, translating complex data into executive-ready narratives, and driving client satisfaction with timely, high-quality deliverables. Join a team that values curiosity, accuracy, and impact.

Qualifications

• Tech & Market Interest
• Data Accuracy
• Analytical Aptitude
• Drive & Ambition

Responsibilities

• Client Management & Consulting: Lead day-to-day relationships with key contacts and manage end-to-end quarterly reporting processes.
• Analysis & Data Storytelling: Deliver ad-hoc analyses and translate data into actionable recommendations for executive audiences.
• Performance KPIs: Ensure on-time delivery of client reports and maintain high client satisfaction and impact.

Job description

Sr. Client Services Analyst

Location: Chicago, IL, USA
Req#: 611524

Employee Referral

We’re reinventing the market research industry. Let’s reinvent it together.

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

Job Description

The salary range for this role is $70,000-80,000/year + Bonus

The Senior Client Services Analyst serves as a primary bridge between market research clients and internal analytical teams. This role combines key account management, rigorous data analysis, project oversight, and strategic storytelling to deliver actionable market insights, answer complex business questions, and drive strong client trust and retention.

What You’ll Do

Client Management & Consulting

• Lead day-to-day relationships with key contacts, moving beyond immediate briefs to understand and support broader business objectives.
• Lead and manage the end-to-end execution of recurring client quarterly reporting processes.
• Build long-term trust and act as a consultative partner on market research insights and industry trends

Analysis & Data Storytelling

• Deliver impactful ad-hoc analysis with a strong "what and why" mindset to solve complex business queries.
• Interpret complex data sets and translate findings into clear, commercially relevant, and actionable recommendations.
• Apply strong presentation and data storytelling skills to communicate insights effectively to both technical and non-technical audiences.

Performance KPIs

• Delivery Excellence: On-time, high-quality completion of client reports, ad-hoc analyses, and project deliverables.
• Client Satisfaction & Service Impact: Consistently positive feedback from key day-to-day contacts regarding responsiveness, account management, and strategic impact.

Skills & Requirements

• Tech & Market Interest: Genuine curiosity and passion for the tech industry, emerging technologies, and digital trends.
• Data Accuracy: Meticulous attention to detail, ensuring exceptional quality and precision across all data outputs.
• Analytical Aptitude: Proven capability to parse complex datasets and distill them into simple, executive-level narratives.
• Drive & Ambition: Proactive energy to continually expand client trust and elevate the organization's reputation.

There is strength in numbers - We are the Numerati

Numerator is 5,800 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation.

Benefits & Perks

• Recharge Days
• maximum flexibility policy
• wellness resources for employees and their families
• development opportunities

Being part of the Numerati means that we’ll take care of you! From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more — we’re always finding ways to better support, celebrate and accelerate our team.